I have the same issue with Micro850 using CCW version 11 on Windows 10 Pro
I found a technote from Rockwell related to this issue and I applied all the steps of their solution however it is not working for me.
I am able to connect, upload and even download firmware, however every time I am trying to download any program it is give me the same message of failing to get running image!!
I tried to upload and download the same upload configuration and it is gave me the same message.
below the technote from rockwell:
11/26/2018 817678 - CCW error: Failed to get running image from controller
https://rockwellautomation.custhelp.com/app/answers/detail/a_id/817678 1/2
CCW error: Failed to get running image from controller
817678 | Date Created: 04/20/2016 | Last Updated: 01/12/2018
Access Level: Everyone
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Problem
When trying to download/upload from, or connect to a Micro800 controller, Connected Components Workbench
returns following error:
Failed to get running image info from controller. See log file
C:\ProgramData\Rockwell\CCW\Log\IsaGRAF.ISaGRAF5.Vsx.log for more details
Environment
Connected Components Workbench
2080-LCxx-xxxx
Cause
This fault is generated while working with Micro800 project, when there is a comma character: , in the path
name to the project file.
The project file is saved on network drive
Solution 1
Remove all comma characters ',' from the path name. They can be replaced by '_', or other characters.
Solution 2
Export controller from problematic project. Create new project for the same controller version and the same
controller part number. Import controller to a new file.
Solution 3
Save the project file to Local drive then try to download to controller again