FackoryTalk ME Station Error

Hi ALL,

We a have Rockwell Automation FactoryTalk Machine Edition View Station 5.00.00 (CPR 9) that was working fine but just today, operators cannot reset/acknowledge alarms.

I have checked network connectivity is okay

I need assistance on what could be the possible cause?

Thank you
Chris

First step I would take is to check the diagnostics list, if there is one. Look for the entries where the operator tried to reset and acknowledge alarms, and see what messages come up. If there is no diagnostics list, I would create one for troubleshooting purposes.