plcisgreat
Member
What are the Pro's and Con's of Each?
MartB said:I recently saw a sneak preview (the Rockwell guy got in trouble for it too ) the beginnings of the next generation of RSview products, and I must admit I was surprised. The improvements aren't that great, but apparently they're working on more 'error control' so hopefully it'll become a more user friendly system after all.
Binaural said:Online support people are generally of little help solving difficult problems (i.e. anything not already documented in the knowledgebase). Of course, this may depend on what part of the world you are based in, since I hear the support in America is OK.
504bloke said:From a UK point of view...........
Support from the UK is pretty poor although they will defend that, the UK Distributor is as much use as a chocolate teapot!
If i need AB support i phone the states, its quicker, easier and saves days of wasted time!
But i may just have been speaking to the wrong chaps
MartB said:I always found this to be true, when I was working in the UK, I would pray that I didn't need to call them.
504bloke said:Been on the phone to them for 3 days now regarding a simple SDN upgrade, the distributor is worse than useless.
I am waiting an email from tech support in the US to give me the answer, which when i give this to the uk chaps they will say "Oh really? Are you sure!"
Sometimes i wished i lived nearer MK so i could go door knocking and head bashing!