Could be 100 different things.
For starters:
1.) Make sure the connection cable is the correct pin-out...
AND
2.) Make sure you're tied into the programming port...
AND
3.) Make sure the communications parameters in HyperTerminal
are set to match the parameters of the BASIC module port.
How do you know these things?
1.) Consult the manual. Buy the right cable, or make your own.
2.) Consult the manual to determine the positions of the jumpers
on the module, making sure nobody has them set to RS484...
3.) Consult the documentation. Somewhere in the program (perhaps)
or on the schematics, the designer should have told you what ports
are what rates, etc.
If all else fails, pull the battery, pull the eeprom, set the
jumpers to default, and start over.