1769-HSC problem

Hi I need help to solve our problem.
I used 1769-HSC with 1769-L32E, encoder connected to channel 0 that used to measure material length. The Local:1:O.Ctr0En will enable if pull roll motor start to run and encoder start to turn. I have the problem with counter enable, the encoder not turn but if Local:1:O.Ctr0En set to 1 with pull roll motor in stop condition, the Local:1:I.Ctr0CurrentCount start to count. Should in this condition, current count not count until encoder start to turn. How to solve this problem?
Thank you.
James

turn on the enable counter bit

There is a bit to eneble or disable the counter, I have never used it, I had used it always on, but I think you can do some ladder logic and turn it on and off.

Hope this helps you...