I have same problem.Test everything from USb/RS232 to PCMCIA/RS232 and nothing
work 100%.This products work on most laptop if you conect directli too PLC.But if ,like I do, need too conect too remote PLC over RS232/RS485 nothing work.We test 22 diferent model of laptop from diferent manufecturers,and result is that onli old model 3-4 year old have and work with real thrue RS232 port.