If the status says incompatible then it will NOT synchronize. It is telling you that the disqualified rack is NOT identical to the primary rack. This can be firmware, a loose Controlnet cable, an Ethernet cable, a bad or faulted module. There are several possibilities.
You need to check all the CNB's and there connections. If one of them has failed or is faulted it will disqualify it. You should be able to read the displays on the cards and or browse them in Linx.
If you have replaced a card recently it MUST be falshed to the same firmware level as the others in the system. This can be verified with Linx also.
I am guessing this is version 8.5x ? based on the time frame. If it is 11 or 13 and has ENBT's in the rack check them too.
Go online with the disqualified controller. This can be done by browsing to it in Linx. It will let you go online with the disqualified controller. Check it for faults too.
You can also remove the disqualified processor and pull it's battery. Wait several minutes then re-install. Sometimes this will get it to re-qualify.
Please post what you find. I am curious what you find.
RSL