Ultra 3000i trouble

I have an AB Ultra 3000i (2098-DSD-020X-DN) and Ultraware 1.2. I have created a null modem connection between my PC and the drive. When I let ultraware scan for the device it never finds anything. Any idea's?

Thanks

Upgrade Ultraware? Your older version may not be compatible with your drive. I'm using v1.63 and 1.64 is available.

Is anything else using the com port? Is Linx configured for a serial connection? I always have to delete either my Pic or Df-1 and shut down linx as it takes over the com port.

Yes I have shut down linx because when I first forgot to do that I got an error right away from ultraware about the port.

If I try to insert an ultra3000 in the software my model number is present but it still may need to be upgraded so I will try that for now.

Thanks

If I was all hooked up and started UltraWare, it would auto-scan but miss my drives. However if I manualy re-scaned,(Tools/rescan) it would then pick them up.
This was with version 1.63 and 2098-DSD-HV030X drives.

You may want to check the pinout of the Ultra3000 serial port as it is not a standard serial connection. The RS232 and RS485 signals are both accessed through the same port, so a regular null modem cable might not have the right connections.

I can't say this for certain because I have always used the AB-supplied cable.. but I DO know that we have tried to use that cable for other applications where a null-modem cable is normally used, and it DID NOT work... leading me to believe that it is a special cable.

Hope this helps.

Actually kolyur you have the correct answer. I actually decided to reverify my cable before I got to check back for replies. I altered my cable and checked it out with a meter and this time it works fine. I do get the error stating that my software may be too old to support some parameters but its working well enough for what I need.

Thanks for everyone's help

It must be a standard null-modem connection, because my boss has an Ultra 3000i connected to his laptop right now. He's using a 1756-CP3 cable (null-modem) and a gender changer at the drive. You might want to ring-out your cable.