Version Error?

I have a customer who sent me a ladder logic to modify for them in RsLogix 500.

When I open the ladder, all the rungs appear properly and all comments are fine.

What is corrupted, the I/O configuration is blanked, and it will not let me add a rack size.

Do I have a versioning error possibly? As I think my customer might be using a newer version.

My version: RsLogix 500 v7.00.00 Build 19.

Is there a way to update online? As I'm currently on assignment in Germany.

Maybe the processor type is incorrect too. What does it show under controller properties?

You can update online IF you have current RS technical support.

When I attempt to view the Controller properties, it gives me an error and RS 500 crashes completely.

I'm wondering if I should try to get an update or just start a new project and copy out all the rungs and files.

Have the customer save the file as a *.slc type. Then you should be able to open and modify

Ken Moore said:

Have the customer save the file as a *.slc type. Then you should be able to open and modify

Click to expand...

Ken's advice is great, and you may even be able to try to save it yourself as a .slc file...since you seem to be able to open it. That may not fix it but is worth a try and only takes a few seconds.

Your problem is a rare case that I have not heard of before so be sure to let us know the final resolution.

Good Luck!
Paul

If I understand the OP correctly I think I can offer a solution.
A work colleague recently (yesterday) had the same issue.
He found that he had to update to at least version 7.10 to be able to read the I/O configuration.
In version 7.00 he couldn't see the I/O configuration correctly, after some investigating we found that a laptop running 7.10 could see the I/O config of the same program with no problems and could even change the I/O configuration.

We all updated to 7.20 yesterday as a result!

I had a 5/05 do something similar. I don't know the original software that was used, and I really thought I had it.

I had a bad IO configuration, and COULD NOT edit it out. Period. Offline, online, same thing. I reloaded a copy of another program, different IO, then uploaded the one I had. That cured it, but it cost me a day of trial and error.