Hi Dave,
What are you using for communication - RS232,USB or Ethernet?
1. Open GX Developer
2. Goto 'Online' tab then select 'Read from PLC'
3. Select PLC series - Q series in your case.
4. Transfer setup window will appear - configure your connection route then use 'connection test' to check your settings
5. On successful test click 'OK'
6. Next a window will appear with program,comment,network etc
7. tick boxes for program,comment & network and execute, on successful transfer untick the above and tick device memory and execute
If you are lucky the original program will have been downloaded with comments - i'm yet to see one.
Good Luck!