Goody
Member
I had to laugh at an incident this week.
I was asked through a third party if I could give a price and go to a company to take out a program from a plc and put the program in a new plc.
When I say 'third party' it transpires it was more like a 20th party and chinese whispers were abounding all down the line.
The plc type changed it's model and manufacturer at least three times. No one in this chain had a clue what a plc was, never mind what was wrong with it.
The 'third party' would not give me the name of the company, just the area - for my pricing details. Nor them my name. It must have been so we didn't collude and cut them out of the loop. (which I wouldn't do anyway.)
After many attempts at trying to find out the brand, model and problem. I gave a price for taking the program out and changing the unit if need be. (all parts to be supplied by others)
So, I arrive on site. I am passed from pillar to post gleaning a small amount of information at each station 'it's the brain that has gone' - 'the computer is faulty' - if I hit it with a screwdriver, it works for a bit'
I finally get to the hallowed land where this computer/brain/plc lives. It is a Mitsi FX2n 64MR with a relay output blown that controls directly - a DC valve.
I get an interface relay from my car, install it and reprogram a spare output to this relay. All is working perfectly again.
The manager, looking at my new relay comments that it is amazing how small they make things these days. I agreed, interface relays are quite small. He says how do they fit all the brains into that little thing.
Brains? - that is just a relay to stop the dc valve taking out another output.
Where's our new plc he asks. You don't need one I tell him. But we have paid for one, I want a new one.
No, you have paid for a possible program transfer or the problem to be solved.
We were told it would cost at least £400 and for that, you would take the program out, supply a new plc and disconnect and reconnect the new one.
'The plc alone costs over a thousand pounds' I don't care if you have underpriced the job, want a new one.
He is off in a storm and the next news I am called by the third party 'he is not happy with you - you have not supplied a new plc'
'So you thought for £200 I was going to supply a plc - make and model unknown, program and fit it and you would just double my price and let me spend thousands doing it!'
In the end I went to see the top man at this company, I explained how he had actually got the job done very cheaply and it was properly fixed and they would have no more trouble.
I explained to the 'third party' that next time the word 'plc' comes up ask me to deal directly and I would not cut them out of the loop.
All that for a blown output - I'm glad it's Friday, going for a beer
I was asked through a third party if I could give a price and go to a company to take out a program from a plc and put the program in a new plc.
When I say 'third party' it transpires it was more like a 20th party and chinese whispers were abounding all down the line.
The plc type changed it's model and manufacturer at least three times. No one in this chain had a clue what a plc was, never mind what was wrong with it.
The 'third party' would not give me the name of the company, just the area - for my pricing details. Nor them my name. It must have been so we didn't collude and cut them out of the loop. (which I wouldn't do anyway.)
After many attempts at trying to find out the brand, model and problem. I gave a price for taking the program out and changing the unit if need be. (all parts to be supplied by others)
So, I arrive on site. I am passed from pillar to post gleaning a small amount of information at each station 'it's the brain that has gone' - 'the computer is faulty' - if I hit it with a screwdriver, it works for a bit'
I finally get to the hallowed land where this computer/brain/plc lives. It is a Mitsi FX2n 64MR with a relay output blown that controls directly - a DC valve.
I get an interface relay from my car, install it and reprogram a spare output to this relay. All is working perfectly again.
The manager, looking at my new relay comments that it is amazing how small they make things these days. I agreed, interface relays are quite small. He says how do they fit all the brains into that little thing.
Brains? - that is just a relay to stop the dc valve taking out another output.
Where's our new plc he asks. You don't need one I tell him. But we have paid for one, I want a new one.
No, you have paid for a possible program transfer or the problem to be solved.
We were told it would cost at least £400 and for that, you would take the program out, supply a new plc and disconnect and reconnect the new one.
'The plc alone costs over a thousand pounds' I don't care if you have underpriced the job, want a new one.
He is off in a storm and the next news I am called by the third party 'he is not happy with you - you have not supplied a new plc'
'So you thought for £200 I was going to supply a plc - make and model unknown, program and fit it and you would just double my price and let me spend thousands doing it!'
In the end I went to see the top man at this company, I explained how he had actually got the job done very cheaply and it was properly fixed and they would have no more trouble.
I explained to the 'third party' that next time the word 'plc' comes up ask me to deal directly and I would not cut them out of the loop.
All that for a blown output - I'm glad it's Friday, going for a beer