Garry E Preece
Member
Hi,
I have programed a G306A and also G307K200 and G304K200 panels with Crimson 3 software.
Only recently has a customer flagged an issue with changing the password. I have tested this on another panel and have found the same fault.
The problem is you are able to change the user password and the new password works perfectly, however, if you power down the panel and boot it back up the original password is suddenly re-instated (the saved password has NOT been saved.)
I have tried making software changes, I have checked everything is setup correctly, but no matter what I do, even though you are able to change the password and use the password, the moment you power down it is lost again.
Yes I have kept the panel powered for over ten minutes after making the change, but it still does not save.
Anyone else have this problem? Or anyone know how to solve it?
I have been in touch with Red Lion directly, but they still have not got back to me with an answer and our customer is getting rather inpatient.
Any help would be most appreciated.
I have programed a G306A and also G307K200 and G304K200 panels with Crimson 3 software.
Only recently has a customer flagged an issue with changing the password. I have tested this on another panel and have found the same fault.
The problem is you are able to change the user password and the new password works perfectly, however, if you power down the panel and boot it back up the original password is suddenly re-instated (the saved password has NOT been saved.)
I have tried making software changes, I have checked everything is setup correctly, but no matter what I do, even though you are able to change the password and use the password, the moment you power down it is lost again.
Yes I have kept the panel powered for over ten minutes after making the change, but it still does not save.
Anyone else have this problem? Or anyone know how to solve it?
I have been in touch with Red Lion directly, but they still have not got back to me with an answer and our customer is getting rather inpatient.
Any help would be most appreciated.