Errorr 31 on Panelview 550

To DwSoft: Thank you for the help.
To Mickey : Thank you very much for the image related to my issue.
According to that image, error 31 is Stuck key test. My real concern is how to fix 'stuck key test'. Can anybody help me please.
Thank you in advance.

Best regards,
Benyamin
 
Well I'd first press all the buttons multiple times. see if it can fix that. then maybe you need a new keypad... Not sure what else you.can do?
 

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