Problem with RSLogix5k Create New Project

Whenever I try to create a new project, we get this error and RSLogix crashes. I'm not sure what is going on and I'm hoping someone else has had this error. Our support contract doesn't go through until next week, so I can't contact RA yet


Fatal Error!

Application Path: C:\Program Files\Rockwell Software\RSLogix 5000\ENU\v19\Bin\RS5000.Exe
Elapsed execution time: 8 minutes & 32 seconds

Version: V19.01.00 (Release)
Source File: unknown
Line Number: -1
Function/Method: unknown

OS Version: Windows 7 32-bit (Service Pack 1 - Build 7601)
Thread Id: 00001354 (4948)

Error 0xc0000005 (-1073741819)

EXCEPTION_ACCESS_VIOLATION - An "access violation" exception was generated.

No project file is currently open.

I uninstalled Logix and reinstalled from a download on their website. I managed to get it working again. This install is pretty old, so the software must have become corrupted somehow.

For some reason, though, the only version it showed me was version 18 when searching by serial, so, unfortunately, I don't have the other versions. I can still make this project in 18 though, it isn't a big deal. I can call support later and upgrade.