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Old January 1st, 2021, 02:33 PM   #3
James Mcquade
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United States

James Mcquade is offline
 
Join Date: Oct 2007
Location: Tennessee
Posts: 3,060
1. get the pc off the network if it's on one.
2. if it is on a network, notify the IT department IMMEDIATELY ! they need to shut down all backup servers and begin their disaster recovery plan.
3. if it is on a network, give the pc to the IT department and let them deal with the issue, you will most likely not have the admin priviledges required to deal with it.
4. if this is your stand alone pc, AND no other pc is on your network, get to the internet and goto malwarebytes.com and run their scan tool. if the files are encrypted, trash the hard drive and any other media (they may have the virus also).
if other home pc's are on the network, they are also suspect to the virus.

this has been my procedure for the last 5 years.
james
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