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Old December 15th, 2011, 08:04 PM   #1
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wpuryear is offline
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Location: Athens, GA
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FactoryTalk freezing up

I'm developing a FactoryTalk SE local application on a Windows 7 platform communicating with a single MicroLogix 1400. When I invoke the 'command wizard', FactoryTalk freezes up and the wizard never appears. Task manager indicates 'Command Wizard Step 1 of 2' is running and when stopped, a box pops up with the error message "OLE 2.0 Load Failure".

I've tried removing and a re-install of FactoryTalk and setting Windows security so that 'Everyone' has full rights to all files.

Anyone have a suggestion?

Thanks - Walt
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Old December 15th, 2011, 08:47 PM   #2
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jkerekes is offline
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What version of SE is it and what version of Windows 7, (professional?, 32 or 64 bit?)
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Old December 15th, 2011, 08:55 PM   #3
Ken Roach
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Are you running multiple monitors ? Did you at one point ?

Command Wizard (and the Tag Browser) are notorious for remembering an Open position that's off the visible screen when you switch from multimonitor to single monitor.

You can reset its launch position with a registry edit by deleting its Folder from the registry.

Start > Run > Regedit >HKEY_CURRENT_USER\Software\Rockwell Software\RSViewSE\Application name\CommandWiz.
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Old December 15th, 2011, 10:05 PM   #4
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wpuryear is offline
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Windows 7 Professional and SE 6.10.00 (CPR 9 SR 4). I did use two monitors initially, thought that might be the problem, and went back to two monitors to no avail. After following your registry deletion instruction, all is well again, although I don't understand why the second monitor didn't work.

You guys are the best and I greatly appreciate the quick advice.

Walt Puryear
Athens, GA
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Old January 14th, 2022, 08:30 PM   #5

Spencerguenther is offline
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I had this same problem and plugging a monitor back in didn't help. Then I realized that since the position stays the same for the pop-up, maybe the previous monitor was in a different orientation or resolution. So I flipped the extended monitor to the other side like I have out on site and sure enough, the tag browser was there waiting for me. So try different positions if it doesn't work.
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