Today, I was out-of-state working on existing customer equipment. We understand that Bill Gates can change OS like dirty underwear.
I recently upgraded my computer from 32-bit XP, to 64-bit Windows 7. AND Studio ME went from 5.1 to 6.0 to 7. The recent technology upgrades left us unable to support existing clients.
We, as integrators, are now learning and implementing "Virtual PC's". This allows us to buy and use new computers, and also maintain existing legacy accounts.
Today, I found out that my 32-bit virtual PC Rockwell activation could not drill to the real toolkit activation.
I called Rockwell, and explained the activation issue. In a few minutes, the Rockwell Automation Team, remotely connected to my computer, and stitched my virtual PC back to my HOST (real) PC together via a virtual internal network. This allowed my virtual PC with legacy Rockwell software work properly on the legitimate license on my real host PC.
After Rockwell Support helped me, we immediately met our industrial client request.
A public thank you to Michael, and Xavier at Rockwell Automation for their patience, perseverance, and expertise.
Thanks again, I was able to resolve client request, and fly home.
I recently upgraded my computer from 32-bit XP, to 64-bit Windows 7. AND Studio ME went from 5.1 to 6.0 to 7. The recent technology upgrades left us unable to support existing clients.
We, as integrators, are now learning and implementing "Virtual PC's". This allows us to buy and use new computers, and also maintain existing legacy accounts.
Today, I found out that my 32-bit virtual PC Rockwell activation could not drill to the real toolkit activation.
I called Rockwell, and explained the activation issue. In a few minutes, the Rockwell Automation Team, remotely connected to my computer, and stitched my virtual PC back to my HOST (real) PC together via a virtual internal network. This allowed my virtual PC with legacy Rockwell software work properly on the legitimate license on my real host PC.
After Rockwell Support helped me, we immediately met our industrial client request.
A public thank you to Michael, and Xavier at Rockwell Automation for their patience, perseverance, and expertise.
Thanks again, I was able to resolve client request, and fly home.