Factorytalk view studio ME messaging file error

Just an update on this in light of the mention of the "corrupted Windows .dll file (ActiveDS.dll)"...

This technote with attached files instructs you in how to reregister both "ActiveDS.tlb" & "ActiveDS.dll" -

ID: BF20406 | Access Levels: TechConnect
FactoryTalk View: Components in the Application Explorer tree fail to load and/or display properly

Hopefully that may save someone in the future from having to go "nuclear"?

Regards,
George

Geospark said:

Just an update on this in light of the mention of the "corrupted Windows .dll file (ActiveDS.dll)"...

This technote with attached files instructs you in how to reregister both "ActiveDS.tlb" & "ActiveDS.dll" -

ID: BF20406 | Access Levels: TechConnect
FactoryTalk View: Components in the Application Explorer tree fail to load and/or display properly

Hopefully that may save someone in the future from having to go "nuclear"?

Regards,
George

Click to expand...

They break your system and have the nerve to make the solution "Access Levels: TechConnect?"


Gotta love this industry.

Geospark said:

Just an update on this in light of the mention of the "corrupted Windows .dll file (ActiveDS.dll)"...

This technote with attached files instructs you in how to reregister both "ActiveDS.tlb" & "ActiveDS.dll" -

ID: BF20406 | Access Levels: TechConnect
FactoryTalk View: Components in the Application Explorer tree fail to load and/or display properly

Hopefully that may save someone in the future from having to go "nuclear"?

Regards,
George

Click to expand...

I had forgotten about that but you are correct. There is a TechNote for that. I did run through that one and several others with tech support and nothing worked for my situation. If I remember right I was able to successfully activate the .tlb but the .dll came back with an error. It might have been an 'access denied' error but I can't remember for sure. I had screenshots of the whole process but then the computer was reformatted.

Hopefully the technote will for someone else in the future though.

drbitboy said:

They break your system and have the nerve to make the solution "Access Levels: TechConnect?"


Gotta love this industry.

Click to expand...

I hate it when I'm right?

I had anticipated the very next post would be "what do you mean you've made that TechConnect?"

I had originally typed "Hopefully that may save folks in the future from having to go "nuclear"?" but then changed it to "someone" when I noticed the audacity of them making it TechConnect. "folks" suggests the fix would be there for all to see, whereas "someone" narrows the field to us "owe so lucky few".

Maybe they reckon the same fools buying their expensive software that breaks their system are the same fools likely to be paying for TechConnect?

G.

How much is TechConnect anyway, per year? Is it feasible to make a living as a consultant by having TechConnect and being able to look up issues for the hoi polloi? Would RA frown on that business model?

...Is it feasible to make a living as a consultant by having TechConnect and being able to look up issues for the hoi polloi?...

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That's essentially what an SI does. Many customers do not bother with direct support but instead contract it all out to an automation specialist who buys into support contracts as a way of doing business. Vendors also provide local support, often free gratis, for worthy customers. It's definitely already a part of a "business model" for many but doesn't tend to be the company's only means of income. I don't know that I've seen or heard of such a narrowly focused "service" offered before? I do think RA would frown upon it, though, if your dispensing of such "knowledge" does not go hand in hand with some volume of turnover in product for them. Our use of it here, while we must be careful in what level of "support" we provide, is probably "ok" by RA as we are providing a means for their customers to access further experience alongside their information, helping keep them using their products. But that is just my opinion. I do not have any evidence that RA condones us indirectly using or referencing the Knowledgebase here.

Just checking my last quotation for this year's renewal -


25/11/2020

9800-DC8AUTOB Automation Control Hardware

€1513.00 EA

Product Support, 8 x 5 M-F, 5-10

** Annual Renewal


Our outlay is not so big and we don't have every product family included or many software packages or users, so our cost for support is modest, I feel, compared to many other sites or integrators. We probably spent abut €50k on their products last year so soaking up €1,500 is an easy enough decision to make.

But when I do have to hit the Knowledge Base I am always glad to have the level of access granted. It has helped me/us many times and I'm sure many folks here on the Forum over the years, indirectly.

I do value it. Others may not. But that is essentially what free enterprise is all about. Plus, I'm not paying for it!

Regards,
George

alanze said:

Ignore that part about the file being under information. I was looking at the wrong program.

On the old laptop, when I open the message file in factorytalk it opens a list of different messages with their trigger values, but I can't open it on the new laptop.

Click to expand...

Did you ever get this resolved?

n505312 said:

Did you ever get this resolved?

Click to expand...

I'm too looking for and answer