FactoryTalk freezing up - PLCS.net

wpuryear · December 15th, 2011, 08:04 PM

I'm developing a FactoryTalk SE local application on a Windows 7 platform communicating with a single MicroLogix 1400. When I invoke the 'command wizard', FactoryTalk freezes up and the wizard never appears. Task manager indicates 'Command Wizard Step 1 of 2' is running and when stopped, a box pops up with the error message "OLE 2.0 Load Failure".

I've tried removing and a re-install of FactoryTalk and setting Windows security so that 'Everyone' has full rights to all files.

Anyone have a suggestion?

Thanks - Walt

jkerekes · December 15th, 2011, 08:47 PM

What version of SE is it and what version of Windows 7, (professional?, 32 or 64 bit?)

Ken Roach · December 15th, 2011, 08:55 PM

Are you running multiple monitors ? Did you at one point ?

Command Wizard (and the Tag Browser) are notorious for remembering an Open position that's off the visible screen when you switch from multimonitor to single monitor.

You can reset its launch position with a registry edit by deleting its Folder from the registry.

Start > Run > Regedit >HKEY_CURRENT_USER\Software\Rockwell Software\RSViewSE\Application name\CommandWiz.

wpuryear · December 15th, 2011, 10:05 PM

Windows 7 Professional and SE 6.10.00 (CPR 9 SR 4). I did use two monitors initially, thought that might be the problem, and went back to two monitors to no avail. After following your registry deletion instruction, all is well again, although I don't understand why the second monitor didn't work.

You guys are the best and I greatly appreciate the quick advice.

Walt Puryear
Athens, GA

Spencerguenther · January 14th, 2022, 08:30 PM

I had this same problem and plugging a monitor back in didn't help. Then I realized that since the position stays the same for the pop-up, maybe the previous monitor was in a different orientation or resolution. So I flipped the extended monitor to the other side like I have out on site and sure enough, the tag browser was there waiting for me. So try different positions if it doesn't work.

December 15th, 2011, 08:04 PM	#1
wpuryear Member Join Date: Dec 2011 Location: Athens, GA Posts: 19	FactoryTalk freezing up I'm developing a FactoryTalk SE local application on a Windows 7 platform communicating with a single MicroLogix 1400. When I invoke the 'command wizard', FactoryTalk freezes up and the wizard never appears. Task manager indicates 'Command Wizard Step 1 of 2' is running and when stopped, a box pops up with the error message "OLE 2.0 Load Failure". I've tried removing and a re-install of FactoryTalk and setting Windows security so that 'Everyone' has full rights to all files. Anyone have a suggestion? Thanks - Walt

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December 15th, 2011, 08:47 PM	#2
jkerekes Member Join Date: Aug 2007 Location: NJ Posts: 2,347	What version of SE is it and what version of Windows 7, (professional?, 32 or 64 bit?)

December 15th, 2011, 08:55 PM	#3
Ken Roach Lifetime Supporting Member + Moderator Join Date: Apr 2002 Location: Seattle, WA Posts: 16,246	Are you running multiple monitors ? Did you at one point ? Command Wizard (and the Tag Browser) are notorious for remembering an Open position that's off the visible screen when you switch from multimonitor to single monitor. You can reset its launch position with a registry edit by deleting its Folder from the registry. Start > Run > Regedit >HKEY_CURRENT_USER\Software\Rockwell Software\RSViewSE\Application name\CommandWiz.

December 15th, 2011, 10:05 PM	#4
wpuryear Member Join Date: Dec 2011 Location: Athens, GA Posts: 19	Windows 7 Professional and SE 6.10.00 (CPR 9 SR 4). I did use two monitors initially, thought that might be the problem, and went back to two monitors to no avail. After following your registry deletion instruction, all is well again, although I don't understand why the second monitor didn't work. You guys are the best and I greatly appreciate the quick advice. Walt Puryear Athens, GA

January 14th, 2022, 08:30 PM	#5
Spencerguenther Member Join Date: Mar 2016 Location: Vancouver Posts: 6	I had this same problem and plugging a monitor back in didn't help. Then I realized that since the position stays the same for the pop-up, maybe the previous monitor was in a different orientation or resolution. So I flipped the extended monitor to the other side like I have out on site and sure enough, the tag browser was there waiting for me. So try different positions if it doesn't work.

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