I hate Zebra Printers... persnickety little beasts... the Weber applicator only made them more so.. Dealing with those where I worked it got to the point I was the only person who could fix them and get them working. Most of the time it was IT trickery i had to do to make them work. Sometimes that damn belt assembly in the bottom would come out of tension and adjusting that was a PAIN IN THE *************************. Removing and reinserting those damn ZE500's was a PITA as well... Then the custom labeling software my employer of the time used was a basket case..
{bragging mode on..}
Ended up having fairly good contacts with the people who could actually do something for me. most of the helpdesk guys knew to just take down what I told them and to send it to who I said to send it to. While production was underway and it went down I bypassed helpdesk, contacting my short list of people who can do the things I need to but can't because I don't have the authority in the system. They didn't mind because it was Hey, I need this, this, and that done to fix This. 9/10 I was right on the money. There was not a single other person in the plant who could do that, not even the other fellow PLC tech guy because of long IT experience on my side. When what i asked to have done didn't work.. at least I knew which group to have investigate and fix it. Even then I was usually able to help them fix it with what I could do from my side, seeing how it interacted with both networks and such.
{bragging mode off}