Installing RSLogix 5000 ver 17

just_lionel · Jul 15, 2010

Hey all,

Trying to install ver 17 of 5000, I have 16, 15, 13 already installed, just need 17 for a current project. It fails to install, looking at the log files I don't see anything, but I may be overlooking something. Anyone have any advice what to look for in the log files? Running windows xp....

Thanks

Operaghost · Jul 16, 2010

Thank you for including the Windows XP info. Now how about just a little more. What does "fails to install" mean?

Error messages can give us a clue. Also, can you verify for us what service pack of Windows XP you are running?

OG

just_lionel · Jul 16, 2010

When installing it will go through and just give a Red X beside RSLogix 5000. No error codes or anything to that effect. That is what is throwing me.

Windows XP Professional, Service Pack 3. ESET Security (Virus Protection and Firewall)

Gil47 · Jul 16, 2010

A red X often means that it is unable to communacte to the PLC, which during program installation you do not need to happen, so I suggest you go to RSLinx control panel and stop RSLinx.

You also may need to stop the anti virus and firewall, at least for the duration of the install.

Ken Roach · Jul 16, 2010

I'm going to have to ask for more detail. I'm sure it's clear to you because you have seen it, but "gives a red X" does not correspond to any stage of the installation wizard or resultant desktop icons or Start menu items that I can think of.

Are you installing from a DVD, or from removable media, or from a downloaded file ? Does the Windows user account you are installing under have Administrator rights ? Are you installing to the default path on the C: drive, or to another location ?

What exact log files are you looking at ? In V17 the log file was moved to C:\Documents and Settings\All Users\Documents\Rockwell Automation\RSLogix 5000\Logs

There is a good RSLogix 5000 Installation troubleshooting document in the Knowledgebase as Answer ID # 38515.

Operaghost · Jul 16, 2010

And if at all possible a screenshot would be very useful as well.

OG

just_lionel · Jul 17, 2010

Ken Roach said:
There is a good RSLogix 5000 Installation troubleshooting document in the Knowledgebase as Answer ID # 38515.

It is a locked answer so that won't do me any good.

As for the installation media it is the downloaded file from the toolkit page.

Log files are attached...

The Red X I am talking about is after you select all your features and it is showing you the status of the install. Hopefully the log file will help clear up things.

just_lionel · Jul 17, 2010

MSI (s) (68:4C) [21:32:55:218]: SOURCEMGMT: Attempting to use LastUsedSource from source list.
MSI (s) (68:4C) [21:32:55:218]: SOURCEMGMT: Processing net source list.
MSI (s) (68:4C) [21:32:55:218]: Note: 1: 1706 2: -2147483647 3: RA1734Specialty.msi
MSI (s) (68:4C) [21:32:55:218]: SOURCEMGMT: Processing media source list.
MSI (s) (68:4C) [21:32:55:312]: Note: 1: 2203 2: 3: -2147287037
MSI (s) (68:4C) [21:32:55:312]: SOURCEMGMT: Source is invalid due to missing/inaccessible package.
MSI (s) (68:4C) [21:32:55:312]: Note: 1: 1706 2: -2147483647 3: RA1734Specialty.msi
MSI (s) (68:4C) [21:32:55:312]: SOURCEMGMT: Processing URL source list.
MSI (s) (68:4C) [21:32:55:312]: Note: 1: 1402 2: UNKNOWN\URL 3: 2
MSI (s) (68:4C) [21:32:55:312]: Note: 1: 1706 2: -2147483647 3: RA1734Specialty.msi
MSI (s) (68:4C) [21:32:55:312]: Note: 1: 1706 2: 3: RA1734Specialty.msi
MSI (s) (68:4C) [21:32:55:312]: SOURCEMGMT: Failed to resolve source
MSI (s) (68:4C) [21:32:55:312]: MainEngineThread is returning 1612
MSI (s) (680) [21:32:55:312]: User policy value 'DisableRollback' is 0
MSI (s) (680) [21:32:55:312]: Machine policy value 'DisableRollback' is 0
MSI (s) (680) [21:32:55:312]: Incrementing counter to disable shutdown. Counter after increment: 0
MSI (s) (680) [21:32:55:312]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2
MSI (s) (680) [21:32:55:312]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2
MSI (s) (680) [21:32:55:312]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\InProgress 3: 2
MSI (s) (680) [21:32:55:312]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\InProgress 3: 2
MSI (s) (680) [21:32:55:312]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied. Counter after decrement: -1
MSI (s) (680) [21:32:55:312]: Restoring environment variables
MSI (c) (28:74) [21:32:55:328]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied. Counter after decrement: -1
MSI (c) (28:74) [21:32:55:328]: MainEngineThread is returning 1612

I am thinking this is the problem? So is this an issue with the actual download from the RA site? Retry the download (ugg, poor internet speeds at the hotel)? Or something else?

Ken Roach · Jul 17, 2010

Now that's good information.

Use the ordinary Windows "Add/Remove Programs" feature to check on the various versions of the Microsoft .NET Framework you have installed. You should have at least version 2.0. Most RA products require you to install the .NET framework before you install any FactoryTalk-related product. The "Server" that error message refers to is not RA's download server, but rather the .NET framework server onboard your PC.

I did find another technote that suggested this error code can be resolved merely by unregistering and re-registering the Windows Installer:

1. On the "Start" menu, click "Run:.

2. In the "Open" box, type "msiexec /unreg", and then press ENTER.

3. On the "Start" menu, click "Run".

4. In the "Open" box, type "msiexec /regserver", and then press ENTER.

Installing RSLogix 5000 ver 17

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