If we could pause for a moment, please?...
Slwagner73 said:
...We have a PanelView that is running Firmware Version 5.10...It keeps telling me that it does not support the CompactLogix PLC we are updating to...
And it always will (I'll explain in a minute).
Slwagner73 said:
we have a PV+...we are updating the PLC to a 1769-L27ERM. The firmware we have now is 5.10...
5.10.xx <<< This is important here - what is the sub-minor revision (.xx)?
Slwagner73 said:
...it will not allow me to update it so that it will work with that processor. Cannot update the version any higher...
Whether this is true or not will depend on the answer to that last question above?
Slwagner73 said:
...I create a Runtime App. for the version I have, but it fails due to the processor. (Not supported buy this version, during the creation of a RunTime App.)...
OK, I'll flesh out where I'm going with this...
My reading of this so far is that you have added a newer 5370 CompactLogix controller as the shortcut in a 5.10 application and while creating the MER application file you are receiving a specific message indicating that the shortcut PLC might not be compatible, if the terminal has not been patched, correct?
If so, then this message is always embedded in the Validation Results text file once a 5.10 application's shortcut is to any of the newer controllers which support firmware revision 20 or higher. This is because, for PanelView Plus 5.10.xx firmware revisions, there is a specific revision which introduced native support for these newer controllers. If your PanelView Plus terminal is running firmware revision 5.10.08 or higher, then the newer controllers will be supported. Anything lower and they are not.
However, because all that FactoryTalk View Studio knows is you are creating a "5.10" application with a newer controller, it does not know which specific 5.10.xx firmware revision will be running on the target HMI terminal. Therefore, it defaults to always warning you that there "might" be an incompatibility at runtime. You must know the above, and determine if the terminal's firmware is at or above the supported revision of 5.10.08. If the terminal is running firmware revision 5.10.06, for instance, then the "might" in the warning message becomes "will". If the terminal is running firmware revision 5.10.08 or higher, then you can ignore the warning message and proceed to transfer the MER application to the terminal and it "should" successfully communicate with the newer controller.
A caveat to all this is the controller firmware revision being used...
The native support, added in firmware revision 5.10.08, was introduced for the newer controllers released at revision 20. However, a PanelView Plus terminal at 5.10.08 will not communicate natively with a controller at any firmware above revision 20. The PanelView Plus terminal must be flashed to firmware revision 5.10.16 (latest/last?) in order to add native support up to controller revision 24 maximum. Beyond that, the PanelView Plus terminals no longer natively support communications to these newer controllers.
Note: By "native" I mean you can select a newer controller as a shortcut in a 5.10 application, create the application while receiving the warning, ignore the warning, and use the application file successfully.
If using terminal firmware revision 5.10.08 and controller revisions higher than 20...
...or...
...if using terminal firmware revision 5.10.16 and controller revisions higher than 24...
...then you must implement the method Ken is describing.
So, what firmware revision the 1769-L27ERM is currently flashed to is also important here in deciding whether you can simply ignore the warning, or you must substitute the controller in the shortcut with an older supported model/revision. We could assume you might just have levitated towards the latest revision 32? But, in reality, the firmware revision that users tend to flash to a new controller is the current highest version of software they have installed and have been using, and that is not always the latest. So, if you were to say that you are still using RSLogix 5000 v20 highest, I would not be surprised. But also, as you have mentioned you have a TechConnect Contract, it is entirely possible you have downloaded the latest, or a quite late, version of Studio 5000?
Here are a couple of similar threads we've had on this before...
Panelview Plus 600 and 1769-L30ER
Panelview Plus 7 didnt work with compac Logix L24er
You can, of course, just simply ignore "me" here instead and proceed to create the "proxy" 1769-L3x shortcut, as Ken has kindly suggested, as it should also work. Especially if you cannot, or do not, want to flash the terminal's firmware, if it needed it, or, if the controller is too "new" a firmware revision and you do not want to backflash it (I would not be recommending this). That is why I only asked that we "pause" here, and not "stop". But if the terminal's and the controller's firmware are already at compatible revisions, natively speaking, then you need do nothing more than transfer the application file as is, and it should also work.
One more important thing to point out...
Slwagner73 said:
...This is a 2711P-RDT10C...
The older PanelView Plus terminals are what are known as an "Assembled Terminal". As such, they are made up of one or more components, each having their own catalog number. Example: Display, Logic, Communications modules. However, when "Assembled", they are combined into one "Assembled Terminal" catalog number.
What you have listed for us is only the Display module catalog number - 2711P-RDT10C (1000 touch color display). This is a common mistake as the sticker on the back of the Display module is rather large and prominent, compared to the sticker on the back of the Logic module. It is the Logic module sticker you should refer to. On this sticker, you also have to be careful, as it contains both the Logic module catalog number...
Example: 2711P-RP (without flash/RAM memory, DC input), which is nearer the bottom of the sticker...
...and at the top, the Assembled Terminal catalog number...
Example: 2711P-T10C4D
Where...
2711P = Family: PanelView Plus
T10C = Display: Touch 1000 (10") color
4 = Communications: Ethernet, RS-232 & (2) USB ports
D = Supply: DC
As you have told us your terminal is running 5.10.xx firmware, it is perhaps not so critical here that we must know the Assembled catalog number for the PanelView Plus terminal.
But just in case, it is always better to provide it, and now you hopefully know how to?
Regards,
George