Can't update firmware to 1769-L33ER

plccontrols · Aug 25, 2012

Hello,

I am having a problem trying to update the firmware in a brand new Compactlogix controller 1769-L33ER. I continually get the message "target device is not in the proper mode to accept an update". I have set the prog/run switch to prog, and the SD card is unlocked. I have set the ethernet address using the BootP-DHCP server and subsequently disabled bootp/dhcp successfully. I can see the node in Rslinx and Rslogix 5000, and I can ping the address successfully. I have tried updating through both RSlogix and the Controlflash utility with the same result. These are the 2 failures from the log:

08/25/12 14:15:07 [FAILURE] Transfer: Error #11006: Service cannot be performed while object is in current state.
GS=0x0C

08/25/12 14:16:26 [FAILURE] Transfer: File = C:\Program Files\ControlFLASH\0001\000E\006B\PN-138317.der, Block = 1.

Is there some simple thing I'm missing? Some obscure, check box somewhere? Speaking of check boxes, the one that reads "Restrict communications except through selected slots" is unchecked. Any ideas/help would be greatly appreciated. Thanks.

plccontrols · Aug 25, 2012

Got it. After about 35 tries or so, selecting the same options, cycling power on the machine, rebooting the laptop three or four times, it just worked. Love it.

Ken Roach · Aug 25, 2012

I'm surprised that brute force retries did the trick, but thank you for posting the followup.

Usually you're right on: an "incorrect mode" message indicates that a controller is in RUN mode or is configured in such a way that it needs to stop what it's doing before continuing.

I received a pair of new 1769-L18ER's last week and loading their initial firmware was very straightforward; download the ControlFlash kit, set the IP address via the USB connection, start the upgrade, and go get a coffee.

If you don't mind, write up a short summary of this, including the date codes and whatever other info you can get off the controller, and send it to RA Tech Support so they can add it to whatever stack of "initial firmware load difficulties" they're watching for out in the world. Every data point helps when you're looking for patterns.

dave5777 · Jan 24, 2013

I had the same issue with the 1769-L33ER I found the issue.
Don't expand the tree all the way out to the compact bus if you do you will get the error every time, select the processor directly under usb.

Fredlaroche · Oct 17, 2013

Hello guys, just a quick line to say that I have the same issue as was described by OP and my fix was similar to what DAVE5777 posted. Thanks

RyanatHAO · May 27, 2014

Fredlaroche said:
Hello guys, just a quick line to say that I have the same issue as was described by OP and my fix was similar to what DAVE5777 posted. Thanks

^this worked for an 1769-L18ER's

jdbrandt · Jul 2, 2014

plccontrols said:
Hello,

I am having a problem trying to update the firmware in a brand new Compactlogix controller 1769-L33ER. I continually get the message "target device is not in the proper mode to accept an update". I have set the prog/run switch to prog, and the SD card is unlocked. I have set the ethernet address using the BootP-DHCP server and subsequently disabled bootp/dhcp successfully. I can see the node in Rslinx and Rslogix 5000, and I can ping the address successfully. I have tried updating through both RSlogix and the Controlflash utility with the same result. These are the 2 failures from the log:

08/25/12 14:15:07 [FAILURE] Transfer: Error #11006: Service cannot be performed while object is in current state.
GS=0x0C

08/25/12 14:16:26 [FAILURE] Transfer: File = C:\Program Files\ControlFLASH\0001\000E\006B\PN-138317.der, Block = 1.

Is there some simple thing I'm missing? Some obscure, check box somewhere? Speaking of check boxes, the one that reads "Restrict communications except through selected slots" is unchecked. Any ideas/help would be greatly appreciated. Thanks.

Even though it is a huge pain, I always reduce the system to : Power Supply; Processor, and End Cap-Right.
THEN do the firmware flash.
Rockwell instructed to do this in the olden days, and I don't know if its still in the Release Notes, or not.
Recently, I have had to do this multiple times, and the best method is via the USB port. I was actually surprised on how easy it was. Not happy about having to do it EVERY TIME I DOWNLOADED, but, at least the USB worked.
(!!_

benaiahhenry · Jul 3, 2014

jdbrandt said:
Even though it is a huge pain, I always reduce the system to : Power Supply; Processor, and End Cap-Right.
THEN do the firmware flash.
Rockwell instructed to do this in the olden days, and I don't know if its still in the Release Notes, or not.
Recently, I have had to do this multiple times, and the best method is via the USB port. I was actually surprised on how easy it was. Not happy about having to do it EVERY TIME I DOWNLOADED, but, at least the USB worked.
(!!_

I don't think that's still in the release notes, I've never had to do it. They do say that if you are upgrading the firmware over ethernet you need to be directly connected to the controller (not going through a switch, etc) or you will brick the processor (which I've seen happen).

trumpetchas · Aug 6, 2014

Same Issue...

dave5777 said:
I had the same issue with the 1769-L33ER I found the issue.
Don't expand the tree all the way out to the compact bus if you do you will get the error every time, select the processor directly under usb.

Hi Guys, this is my first post.

I just updated firmware on a 1769-L33ER as well. I also had the same problem. I followed dave5777's suggestion and it worked immediately. Hope the info helps.

Take care.

jdbrandt · Aug 6, 2014

trumpetchas said:
Hi Guys, this is my first post.

I just updated firmware on a 1769-L33ER as well. I also had the same problem. I followed dave5777's suggestion and it worked immediately. Hope the info helps.

Take care.

Don't forget...if you EVER decide to download after the initial one, you need to flash the firmware first.
Yes, Rockwell actually writes this up in the release notes.

And, people still buy them.

I don't get it, but, then again, I don't have to get it ... after all, I get PAID to fix it, time and time again, for people who are too busy to read Release Notes.

Ugggg.

trumpetchas · Aug 8, 2014

Hi jdbrandt,

Are you saying that I have to re-flash the firmware every time I want to download a new version of my program?

jdbrandt · Aug 10, 2014

trumpetchas said:
Hi jdbrandt,

Are you saying that I have to re-flash the firmware every time I want to download a new version of my program?

That is exactly what I am saying.

I say it, because it is true.
At least for six processors I am working with, all of Firmware V20.13, build 81.
And, it is not just me...Rockwell advises that this _might_ be the case, for V20.13.
I ammend the _might_ as a _will_.

Marc_U · Aug 11, 2014

Makes me glad, that my company has decided to stick with only using 1769-L32E, and Firmware v19.01.

Marc

taniarox · Oct 8, 2014

dave5777 said:
I had the same issue with the 1769-L33ER I found the issue.
Don't expand the tree all the way out to the compact bus if you do you will get the error every time, select the processor directly under usb.

omg dave, thank you! worked for me.

tatoval · Aug 14, 2015

I had the same issue but with a 1769-L30ER and the solution was the same, thanks dave5777

Can't update firmware to 1769-L33ER

plccontrols

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