According to Rockwell, the only PanelViews that won't support upload/download via the printer port are PanelViews with the following part numbers: 2711-xxx2, -xxx3, -xxx5, -xxx9, -xxx17, -xxx18, and -xxx19. Your 2711-T10G8 should support upload/download over the printer port, unless this published info is incorrect. If you are looking at your config screen and it says "printer", see if you can toggle it by touching it. Also, look in your PanelBuilder32 application file under Application Settings>Terminal Setup. If you cannot change it there (if the selections are grayed-out), I would call Rockwell tech support and get them to explain, since their literature indicates that you should be able to do this.