Brijm
Lifetime Supporting Member
I've had a recent problem, with a supporting vender, on a repair problem with new equipment. I wanted to get others opinion, maybe I'm being over critical.
We are a small integrator, and do a lot of small custom automation. Thus we don't have the time to do a lot of testing before and a lot of the automation is done on site. A piece of new equipment is found to be faulty at the last minute. I call up, to get another one overnight, and I'm informed that I cannot get a working piece of equipment overnighted, and that I must send the faulty equipment in for repair. Thus delaying production days, making my company look bad.
It seems that many companies are happy to make the situation right, and overnight a working unit, while I send back the bad one. However this company has got me a couple of times. Adding loss of production, more of my time, and added cost all around...
The product is good, and well priced for the competition, but I don't know if I can support them with this policy.
-MUR
We are a small integrator, and do a lot of small custom automation. Thus we don't have the time to do a lot of testing before and a lot of the automation is done on site. A piece of new equipment is found to be faulty at the last minute. I call up, to get another one overnight, and I'm informed that I cannot get a working piece of equipment overnighted, and that I must send the faulty equipment in for repair. Thus delaying production days, making my company look bad.
It seems that many companies are happy to make the situation right, and overnight a working unit, while I send back the bad one. However this company has got me a couple of times. Adding loss of production, more of my time, and added cost all around...
The product is good, and well priced for the competition, but I don't know if I can support them with this policy.
-MUR