You are not registered yet. Please click here to register!


 
 
plc storereviewsdownloads
This board is for PLC Related Q&A ONLY. Please DON'T use it for advertising, etc.
 
Try our online PLC Simulator- FREE.  Click here now to try it.

---------->>>>>Get FREE PLC Programming Tips

New Here? Please read this important info!!!


Go Back   PLCS.net - Interactive Q & A > PLCS.net - Interactive Q & A > LIVE PLC Questions And Answers

PLC training tools sale

Reply
 
Thread Tools Display Modes
Old February 20th, 2017, 10:26 PM   #1
aaronc
Member
New Zealand

aaronc is offline
 
Join Date: Feb 2017
Location: Auckland
Posts: 4
Unity Pro XL v.11 Fatal Error - fdtdtmmgr.dll.config

Hello everyone,

I am having a problem with my Unity Pro v.11. When I try to open the software I get this fatal error:

Unity Pro XL Fatal error
Impossible to load the fdtdtmmgr.dll.config file.


The funny thing is I can open and close the program for like 2 times after a fresh install but after that this error message would come up then there's nothing I can do except uninstall it.

I contacted our tech support here and they think it's because of the Firewall and Antivirus software. However even with all antivirus and firewall turned off (off during install and after install), I still get the same problem.

So am wondering if anyone else has experience this problem before and maybe has a solution to it?

I am running a 32-bit Windows 7 Pro on an actual machine (not virtual machine).

Any suggestion would be much appreciated.
  Reply With Quote
Old February 20th, 2017, 11:40 PM   #2
chud
Member
South Africa

chud is offline
 
chud's Avatar
 
Join Date: Oct 2007
Location: KALAHARI
Posts: 911
Havent seen this error. But why not download v11.1 (wont need an extra license). If you dont want to go this route have you downloaded all the v11 hotfixes?
  Reply With Quote
Old February 21st, 2017, 01:20 AM   #3
Eliaze
Member
United States

Eliaze is offline
 
Join Date: Feb 2017
Location: Vermont
Posts: 1
Hi Aaronc I just got this error! Are you still getting it?
__________________
The testomax review on this site is helpful.
  Reply With Quote
Old February 21st, 2017, 01:31 PM   #4
aaronc
Member
New Zealand

aaronc is offline
 
Join Date: Feb 2017
Location: Auckland
Posts: 4
Hi Chud,

That's good news, wasn't aware v11.1 is out. I have patched up a couple of hotfixes but that didn't resolve the issue (this laptop is pretty slow so I didn't get to install all the hotfixes). But saying that the other laptop running the same version without any hotfixes doesn't have this problem (a 64 bit machine). So it feels more like a compatibility/conflict issue rather than a firewall/antivirus problem. But I think I might move to v11.1 since it's out!

Thanks a lot for your suggestion.
  Reply With Quote
Old February 21st, 2017, 01:34 PM   #5
aaronc
Member
New Zealand

aaronc is offline
 
Join Date: Feb 2017
Location: Auckland
Posts: 4
Hi Eliaze,

Yes, haven't been able to resolve the problem...but sounds like v11.1 has come out so I think I might just move to that version. Hopefully I won't get the same issue. Haha. We shall see.
  Reply With Quote
Old February 27th, 2017, 07:22 PM   #6
aaronc
Member
New Zealand

aaronc is offline
 
Join Date: Feb 2017
Location: Auckland
Posts: 4
Solution

Hi all,

I think I found the solution to the problem.

The Schneider tech support here suggested me doing the following:

1/ un-install Unity Pro;
2/ Make sure the Unity Pro folder has been removed from the C:\Program Files\Schneider Electric\ folder.
3/ Go to the Registry Editor and delete the Unity Pro XL folder from HKEY_LocalMachine\Software\Schneider Electric;
4/ run the attached tool: UPCleanerV11;
5/ reboot PC then re-install Unity pro.

That clears all the old register values and deletes all related file. It seems to solve the probelm, well, so far so good anyway.

Maybe that's the standard procedure for upgrading Unity from older version to newer (I was upgrading from v7 to v11), I am quite new to Schneider software so I am not too sure.

Can't upload the Clearner program here cus it's over the file size limit, but you should be able to obtain it from your local tech support.
  Reply With Quote
Old April 15th, 2019, 12:28 PM   #7
ScottJones
Member
United States

ScottJones is offline
 
Join Date: Apr 2019
Location: buffalo
Posts: 1
Quote:
Originally Posted by aaronic View Post
Hi all,

I think I found the solution to the problem.

The Schneider tech support here suggested me doing the following:

1/ un-install Unity Pro;
2/ Make sure the Unity Pro folder has been removed from the C:\Program Files\Schneider Electric\ folder.
3/ Go to the Registry Editor and delete the Unity Pro XL folder from HKEY_LocalMachine\Software\Schneider Electric;
4/ run the attached tool: UPCleanerV11;
5/ reboot PC then re-install Unity pro.

That clears all the old register values and deletes all related file. It seems to solve the probelm, well, so far so good anyway.

Maybe that's the standard procedure for upgrading Unity from older version to newer (I was upgrading from v7 to v11), I am quite new to Schneider software so I am not too sure.

Can't upload the Clearner program here cus it's over the file size limit, but you should be able to obtain it from your local tech support.
that it's ok to...It's nice knowing about these errors.
  Reply With Quote
Reply
Jump to Live PLC Question and Answer Forum

Bookmarks


Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Forum Jump

Similar Topics
Thread Thread Starter Forum Replies Last Post
Unity Pro XL Upgrade trentg@felixconstruc LIVE PLC Questions And Answers 10 June 15th, 2016 04:15 PM
Unity Pro XL 4.1 Fatal Error Darkshrimp LIVE PLC Questions And Answers 14 May 9th, 2016 04:38 AM
Unity Pro XL Programming Questions (Timers & Input Activation) cnemeth LIVE PLC Questions And Answers 1 January 13th, 2014 05:16 AM
Unity Pro XL 5.0 and Windows 2008 R2 kutuz LIVE PLC Questions And Answers 3 July 21st, 2011 03:04 PM
Unity Pro XL v2.0. juanjobeat LIVE PLC Questions And Answers 3 April 1st, 2011 01:25 PM


All times are GMT -5. The time now is 06:12 PM.


.