You are not registered yet. Please click here to register!


 
 
plc storereviewsdownloads
This board is for PLC Related Q&A ONLY. Please DON'T use it for advertising, etc.
 
Try our online PLC Simulator- FREE.  Click here now to try it.

---------->>>>>Get FREE PLC Programming Tips

New Here? Please read this important info!!!


Go Back   PLCS.net - Interactive Q & A > PLCS.net - Interactive Q & A > LIVE PLC Questions And Answers

PLC training tools sale

Reply
 
Thread Tools Display Modes
Old January 11th, 2018, 07:53 AM   #1
IdealDan
Member
Malaysia

IdealDan is offline
 
Join Date: May 2017
Location: MA
Posts: 163
How much is rockwell's technical support cost

Hi Guys
Please, what cost range is rockwell's Technical support?
  Reply With Quote
Old January 11th, 2018, 08:15 AM   #2
cardosocea
Member
United Kingdom

cardosocea is offline
 
Join Date: Nov 2016
Location: Fields of corn
Posts: 674
for 3 years we had a quote of roughly 8k GBP. We have RSLogix 5000 and 5 included.
  Reply With Quote
Old January 11th, 2018, 05:54 PM   #3
robw53
Member
United Kingdom

robw53 is offline
 
robw53's Avatar
 
Join Date: Nov 2009
Location: south yorks
Posts: 499
I have just renewed our TechConnect contract and increased it to 24x7x365 support for software and hardware (PLC, HMI, Motion etc) and it came in at around 15k a year, or with a 3 year contract about 11.5k
__________________
"So far as is reasonably practicable

"Not everything that can be counted counts and not everything that counts can be counted"
Albert Einstein
  Reply With Quote
Old January 11th, 2018, 10:25 PM   #4
Geospark
Lifetime Supporting Member
Ireland

Geospark is offline
 
Geospark's Avatar
 
Join Date: Feb 2012
Location: Kildare
Posts: 2,295
Relevant Feedback...

Folks,

To be honest here...

As nearly all of us will most certainly have widely varying requirements from Rockwell Automation and their TechConnect Support offerings, I feel it will do our friend little good, other than perhaps frightening them in some cases, to just start posting what it is we all pay.

My cost base for TechConnect could be 1,500 Earth Credits for Drives M-F 8-5PM, whereas yours could be 15,000 Earth Credits for a Toolkit. But what useful relevance will either example really provide to the OP? Unless they understand what it is you have and require against quoted cost, and it happens to be close to what they happen to have and require, it won't really provide them with the information that "they" require here.

That is just my quick observation and opinion on the topic and how vaguely the question has be asked.

Quote:
Originally Posted by IdealDan
...How much is rockwell's technical support cost...

Please, what cost range is rockwell's Technical support?
IdealDan,

There is no real fixed quotable figure here. The cost for TechConnect Support is relative to the hardware and software install base you currently have, and how much of that install base you wish to have covered and during which hours of any given week.

I, or I'm sure others, can provide you with detailed options and plans that they offer. But I feel it would serve you best to first provide us with details of what I have just outlined -

What hardware have you or do you want covered?
(Example: Controllers, drives/servos/medium voltage/motion, HMIs, network appliances, sensors, etc.)
Do you require any Legacy Support?
(Example: Older AB HMI, drives, software, etc.)
What software have you or do you want covered?
(Example: RSLogix 500/5000, Studio 5000, RSNetWorx, View Studio ME/SE, PlantPAx, etc.)
Do you require any Process Safety cover?
What period of Support do you think you'll require?
(Example: M-F 8-5PM, 24/7/365, etc.)

What is your business and your role within it?
(Example: Are you maintaining systems in a manufacturing plant or are you a systems integrator with a client base, etc.)

The answers to those question, at the least, would give us a better basis to providing some options and potential costs. Of course, where you are in the World will factor in here too, I'm sure, with regards available options and costs.

To whet your appetite, here are some of the TechConnect Support option...

Self-Assist Support - Software I downloads / KBase technotes
Product Support - + Software II media and backup / Genius Webinars / phone/chat
System Support - + Real-time System-Level Support / Advanced Engineers
Application Support - + Real-time Application Level Support / Rockwell remote monitoring/alarming & historical data / Emergency Backup / Process Tuning / Field Service Call-Out

But to be more honest, you are probably better off looking up your local Rockwell distributor/vendor and giving them a call to go through your options. They should certainly be able to give you a firmer idea of the costs for your requirements in your area.

Regards,
George
__________________
"A little nonsense now and then is relished by the wisest men".
  Reply With Quote
Old January 12th, 2018, 04:08 AM   #5
IdealDan
Member
Malaysia

IdealDan is offline
 
Join Date: May 2017
Location: MA
Posts: 163
Actually, I just need access to Knowledge Base. I have challenge in HMI Migration from PanelBuild32 to Factory Talk ME. I feel Knowledge Base will do.
How much is Access to Knowledge Base Cost?
  Reply With Quote
Old January 12th, 2018, 04:49 AM   #6
cardosocea
Member
United Kingdom

cardosocea is offline
 
Join Date: Nov 2016
Location: Fields of corn
Posts: 674
One thing to remember is that the TechConnect contract also gives you the latest version of whatever software you have in the support contract.
If you use FactoryTalk, it could be useful to check the price with that added on.

Have you contacted Rockwell?
  Reply With Quote
Old January 12th, 2018, 06:49 AM   #7
AustralIan
Member
United Kingdom

AustralIan is offline
 
Join Date: Jan 2013
Location: UK
Posts: 651
You can access some knowledgebase for free.

Sign up and see if what you are looking for has "Access level: everyone."

Give your local dudes a call or use the email form.
https://www.rockwellautomation.com/e...act.page?#tab2
  Reply With Quote
Old January 15th, 2018, 05:04 PM   #8
Geospark
Lifetime Supporting Member
Ireland

Geospark is offline
 
Geospark's Avatar
 
Join Date: Feb 2012
Location: Kildare
Posts: 2,295
Quote:
Originally Posted by IdealDan
Actually, I just need access to Knowledge Base. I have challenge in HMI Migration from PanelBuild32 to Factory Talk ME. I feel Knowledge Base will do.
How much is Access to Knowledge Base Cost?
In that case - from the above summary list I have provided...

Quote:
Originally Posted by Geospark
...Self-Assist Support - Software I downloads / KBase technotes...
Self-Assist Support will most likely suit your requirements best. Note: Software I downloads entitles you to download software updates for any of your licensed software, which otherwise would be charged for without TechConnect. You are not entitled to physical media copies (discs) of newer versions of software or backups of software which may be held by Rockwell for safe keeping.
Self-Assist Support will also give you basic access to TechConnect level Knowledgebase Articles.

I would, again, suggest you contact your nearest Rockwell Automation distributor/vendor to discuss this option and ask for a quotation.

Regards,
George
__________________
"A little nonsense now and then is relished by the wisest men".
  Reply With Quote
Old January 15th, 2018, 05:32 PM   #9
BITS N BYTES
Lifetime Supporting Member
United States

BITS N BYTES is offline
 
Join Date: Jun 2005
Location: Miami Beach
Posts: 389
As much as they think they can get away hosing you with, without completely p***ing you off!!
  Reply With Quote
Old January 15th, 2018, 09:31 PM   #10
kalabdel
Member
Canada

kalabdel is offline
 
Join Date: Feb 2015
Location: Ontario
Posts: 276
Either no one on the forum ever paid/used paid support of everyone who does wants to keep it top secret.
Come on people, throw any numbers around.
  Reply With Quote
Old January 16th, 2018, 02:32 AM   #11
Ronnie Sullivan
Member
United Kingdom

Ronnie Sullivan is offline
 
Join Date: May 2010
Location: London
Posts: 422
This topic has been brought up many times before and every time I think - the tail wags the dog with Rockwell.
  Reply With Quote
Old January 16th, 2018, 07:44 AM   #12
Mark Snodgrass
Member
United States

Mark Snodgrass is offline
 
Join Date: Dec 2010
Location: Burlington, NC
Posts: 379
Quote:
Originally Posted by kalabdel View Post
Either no one on the forum ever paid/used paid support of everyone who does wants to keep it top secret.
Come on people, throw any numbers around.

We just entered a 5 year contract for only $2,000,000.00

Not too pricey.
__________________
You can't fix stupid, But we sure can hire them.
  Reply With Quote
Old January 16th, 2018, 09:53 AM   #13
geniusintraining
Lifetime Supporting Member + Moderator
United States

geniusintraining is offline
 
geniusintraining's Avatar
 
Join Date: Jun 2005
Location: SC
Posts: 5,275
We never used it but about every 3 years we would get a new contract (for one year) for the software updates.... it was cheaper to get the contract then to buy new copies of all the software

In today's market.... it was about 4.25 Bitcoin's

Has any members here called the hotline number for support?
__________________
www.PLCCable.com PLC Communication Cables, PLC Trainers, Fluke Meters, MicroLogix, ControlLogix, Siemens, Allen Bradley and more... all your automation needs... ((NEW)) After Market 1784-U2DHP Allen Bradley USB to DH+ and Gateways
  Reply With Quote
Old January 16th, 2018, 10:36 AM   #14
harryting
Lifetime Supporting Member
United States

harryting is offline
 
harryting's Avatar
 
Join Date: May 2002
Location: Puget Sound
Posts: 1,713
I have called a few times over my lifetime. They do have very good people manning the phone. It's not just for me but for the other engineers/techs.

When compared to what the company pays for software supports, they aren't that bad. For example, for OSI PI, it's 15% of the purchase price and for a lot of companies the purchase prices are well over millions... do the math.
  Reply With Quote
Old January 16th, 2018, 10:48 AM   #15
JesperMP
Lifetime Supporting Member + Moderator
Denmark

JesperMP is offline
 
JesperMP's Avatar
 
Join Date: Feb 2003
Location: Copenhagen.
Posts: 13,179
Quote:
Originally Posted by harryting View Post
For example, for OSI PI, it's 15% of the purchase price [..]
15% paid each year for the hardware/software bought the same year ?
Or, 15% paid each year for the hardware/software accumulated over all previous years ?
Or, ... ?

I have heard that the price is based on "what you have" (i.e. all hardware and software accumulated over previous years). If that is true, then you essentially pay the same price every 7 years as what you paid for it to begin with. That is a nice little earner, yes ?
I might be wrong !
__________________
Jesper
3 strikes and you're out
  Reply With Quote
Reply
Jump to Live PLC Question and Answer Forum

Bookmarks


Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Forum Jump

Similar Topics
Thread Thread Starter Forum Replies Last Post
Customer support registration? Toine LIVE PLC Questions And Answers 5 January 13th, 2017 07:53 AM
AB Technical Support Christine1914 LIVE PLC Questions And Answers 12 September 13th, 2011 11:30 AM
PLC Brownout azecraze LIVE PLC Questions And Answers 20 November 22nd, 2004 02:50 PM
Paying For Technical Support CaseyK LIVE PLC Questions And Answers 31 November 18th, 2004 05:51 AM
SLC Support Downunder format C: LIVE PLC Questions And Answers 11 April 11th, 2004 04:45 AM


All times are GMT -5. The time now is 08:40 PM.


.