You are not registered yet. Please click here to register!


 
 
plc storereviewsdownloads
This board is for PLC Related Q&A ONLY. Please DON'T use it for advertising, etc.
 
Try our online PLC Simulator- FREE.  Click here now to try it.

---------->>>>>Get FREE PLC Programming Tips

New Here? Please read this important info!!!


Go Back   PLCS.net - Interactive Q & A > PLCS.net - Interactive Q & A > LIVE PLC Questions And Answers

PLC training tools sale

Reply
 
Thread Tools Display Modes
Old March 23rd, 2007, 03:09 PM   #1
nighthawkjw
Member
United States

nighthawkjw is offline
 
nighthawkjw's Avatar
 
Join Date: Jan 2006
Location: North Carolina
Posts: 34
AB - Tyranny!

My company president informed me today that AB will no longer provide service/support contracts for any of the software we purchased from them. This news came after the first shock was that my humble employer was willing to shell out the $2500 for 3 years of support on 4 pieces of software. But no, AB, who was doing support contracts for their software up to last year, won't be selling any support anymore.

Why? The company I work for is a 3rd party repair center - we are AB's competition. Now think about it... we paid $6000 for the software, which they were very happy to take our money then. Gradually, they became less and less friendly regarding support for this software. First they were fine with answering questions over the phone, then they wanted us to buy a service/support contract.

I just looked on AB's website to see if they mention this anywhere -- no. I did see that they are "your single source for all of your electrical, electronic, mechanical, and servo product repairs. RepairPlus provides you comprehensive repair ser vices for over 80,000 items from 1500+ manufacturers."

I work for a little shop that repairs a bunch of stuff AB no longer supports. Some of thier PLC stuff is obsolete to the point that AB will only replace it - no repairs. We give new life to the stuff they would trash.

Oh, and they quit selling replacement parts long ago. I know that isn't so unique, but I understand they tried to sue a company for reverse-engineering a part that they would not sell and lost the lawsuit. That is the kind of support my repair industry can expect from AB.

This is kind of like Ford trying to put all 3rd party repair shops out of business so that anyone driving a Ford would have to go to a dealership repair shop. There needs to be a law against it!

So, I am sure someone will come along jumping to AB's defense and try to justify AB's position on this issue. I have said a few harsh things about this company in the past, and have nothing kind to say about them today! I welcome anyone's opinions regarding why AB should continue to squash smaller companies and make people like myself miserable.

My message is to anyone who works for one of those 1500+ manufacturers, subcontracting repairs to AB RepairPlus: Do you provide AB with support? What would happen if you stopped providing AB with support?

My message is also to anyone considering ending or not renewing a support contract with AB -- DO IT!!! You will be so glad that you did! If you are considering sending your repairs to another repair shop instead of AB -- DO IT!!!

NC PLC Tech
  Reply With Quote
Old March 23rd, 2007, 04:21 PM   #2
geniusintraining
Lifetime Supporting Member + Moderator
United States

geniusintraining is offline
 
geniusintraining's Avatar
 
Join Date: Jun 2005
Location: SC
Posts: 5,557
Well…I love their support and I would pay double if they would let me, several times they have saved my a$$

I think they make a very good product and I am shocked you are even in business repairing their stuff, it never breaks

If you changed you attitude you could get all the support here…for free, then just think how happy your boss would be.
__________________
www.PLCCable.com PLC Communication Cables, PLC Trainers, Fluke Meters, MicroLogix, ControlLogix, Siemens, Allen Bradley and more... all your automation needs... ((NEW)) After Market 1784-U2DHP Allen Bradley USB to DH+ and Gateways
  Reply With Quote
Old March 23rd, 2007, 04:37 PM   #3
504bloke
Lifetime Supporting Member
England

504bloke is offline
 
504bloke's Avatar
 
Join Date: Jan 2005
Location: West Ssx
Posts: 2,651
Quote:
Originally Posted by geniusintraining
Well…I love their support and I would pay double if they would let me, several times they have saved my a$$
Well it may be like that in the states, but over here from my own expierence AB's support is about as much use as a chocolate teapot!
__________________
Regards

Dave



"When you are courting a nice girl an hour seems like a second. When you sit on a red-hot cinder a second seems like an hour. That's relativity."
Albert Einstein (1879-1955)
  Reply With Quote
Old March 23rd, 2007, 04:48 PM   #4
Contr_Conn
Member
United States

Contr_Conn is offline
 
Contr_Conn's Avatar
 
Join Date: Sep 2003
Location: Ohio
Posts: 1,977
Quote:
AB, who was doing support contracts for their software up to last year, won't be selling any support anymore.
Bad day? Get 6-pack and relax and change your tone.

Your boss telling you BS trying to save his a*s*s. AB sells support contracts to everyone including GE and Siemens.

You did not specify what software you had, but by the nature of your business you are probably talking about very old software.

You can get help here if you change the tone you address this forum.

Last edited by Contr_Conn; March 23rd, 2007 at 05:07 PM.
  Reply With Quote
Old March 23rd, 2007, 04:49 PM   #5
geniusintraining
Lifetime Supporting Member + Moderator
United States

geniusintraining is offline
 
geniusintraining's Avatar
 
Join Date: Jun 2005
Location: SC
Posts: 5,557
Quote:
Originally Posted by 504bloke
chocolate teapot!
Hi Dave!

...so is chocolate tea any good?, my wife like chocolate in her coffee

I just get damn tired of people talking ****, it get's old, I know its just a way for people to vent, but if you don't like AB or any other manufacture...dont use their product, repair Siemens, hell you make a living indirectly from AB but you are talking ****, if they stop buying their product, someday you will need another job

We dont talk positive enough...the negative vibes gets me depressed
__________________
www.PLCCable.com PLC Communication Cables, PLC Trainers, Fluke Meters, MicroLogix, ControlLogix, Siemens, Allen Bradley and more... all your automation needs... ((NEW)) After Market 1784-U2DHP Allen Bradley USB to DH+ and Gateways
  Reply With Quote
Old March 23rd, 2007, 05:43 PM   #6
CaseyK
Member
United States

CaseyK is offline
 
CaseyK's Avatar
 
Join Date: Feb 2004
Location: In the cornfields, on the prarie, outside Chi-Town, a few miles beyond the boondocks.
Posts: 1,731
Lightbulb

A little something to help ease the stress!







With a "Special Thanks" to it's creater, "ERIC"
__________________
73 de casey nine eye aitch
  Reply With Quote
Old March 23rd, 2007, 06:01 PM   #7
ctilley
Member
United States

ctilley is offline
 
Join Date: Jan 2007
Location: Ohio
Posts: 32
I have to agree with both sides of the discussion. Allen Bradley makes one hell of a good product,whether it be software(Rockwell Automation) , PLCs, HMIs , Pushbuttons,etc,etc. And although the original poster's statements may not be exactly correct, AB does want an arm and a leg to give you tech support no matter how much other money you spend on hardware or software. For example,tomorrow I could order $50,000 worth of AB PLCs and not pay for the service contract, and on Monday, when I have a problem, they won't help you out over the phone. Kinda ridiculous in my mind.
  Reply With Quote
Old March 23rd, 2007, 06:01 PM   #8
CaseyK
Member
United States

CaseyK is offline
 
CaseyK's Avatar
 
Join Date: Feb 2004
Location: In the cornfields, on the prarie, outside Chi-Town, a few miles beyond the boondocks.
Posts: 1,731
Lightbulb

[quote=Contr_Conn in part]Your boss telling you BS trying to save his a*s*s. AB sells support contracts to everyone including GE and Siemens.QUOTE]

That they do. I have worked for both GE and Siemens, and they do have AB support.

I like GE better, though the "common folk" at Siemens were nicer.

I dislike most of the sales people from both.

(DOUG B, if you're reading this, your'e okay!)

AB wouldn't give up a cash cow like that.

Someday they may have to reduce the price to keep the money coming. Law of Supply and Demand, but it's a long way off!
__________________
73 de casey nine eye aitch
  Reply With Quote
Old March 23rd, 2007, 06:02 PM   #9
allscott
Member
Canada

allscott is offline
 
allscott's Avatar
 
Join Date: Jul 2004
Posts: 1,330
I chuckle and pay for the support every year. There has been VERY few times I have needed it but when I did it was PRICELESS!!

I once had a problem with a 1395 DC drive that had our plant down. I went through a couple of layers of support and after about 15 minutes I was talking to an Engineer that had actually designed the drive and he got us straightened out in no time.

I recall being able to get help from a very knowledgable Engineer about an old Max Pak (circa 1978) drive about two years ago at 3 in the morning.

WHO ELSE OFFERS THAT KIND OF SUPPORT IN NORTH AMERICA???

My Siemens support sucks, but that is probably due to my location.
  Reply With Quote
Old March 23rd, 2007, 06:42 PM   #10
rsdoran
Lifetime Supporting Member
United States

rsdoran is offline
 
rsdoran's Avatar
 
Join Date: Apr 2002
Location: Birmingham, AL
Posts: 7,372
As with anything the support is relevant to the people involved.

I have had my issues with AB support but overall may be undersandable.

I do not think AB cares who you are, if you buy their products and pay the support contract agreement then you are set. Some of their stuff is obsolete so if that is what you have then it is all BS.

I agree with the above, your boss is filling you with a bucket of manure. AB will support contracts for any non=obolete software.to anyone.

EDIT: Unless your company is one of those they know to pirate software, duplicate machinery (of otheres), and reverse engineer the work of others.

To put it simple, if they did that then your company did something (wrong).
__________________
http://www.patchn.com Industrial Electrical & Maintenance @ www.patchn.com "Tell me and I forget, show me and I remember, involve me and I understand."

Last edited by rsdoran; March 23rd, 2007 at 06:46 PM.
  Reply With Quote
Old March 23rd, 2007, 07:38 PM   #11
ctilley
Member
United States

ctilley is offline
 
Join Date: Jan 2007
Location: Ohio
Posts: 32
Quick question just out of curiosity.How many other industrial automation companies (PLCs,HMIs,VFDs) follow the same policies as far as support agreements/contracts like AB does? In other words, if I purchase a Siemens PLC and purchase the software to program that PLC, do I also have to pay them to help me when I have a problem? I'm not bashing AB. I'm just curious how many other companies follow procedures like this.
  Reply With Quote
Old March 23rd, 2007, 07:49 PM   #12
CroCop
Member
United States

CroCop is offline
 
Join Date: Aug 2005
Location: Utah
Posts: 1,050
Quote:
Originally Posted by ctilley
Quick question just out of curiosity.How many other industrial automation companies (PLCs,HMIs,VFDs) follow the same policies as far as support agreements/contracts like AB does? In other words, if I purchase a Siemens PLC and purchase the software to program that PLC, do I also have to pay them to help me when I have a problem? I'm not bashing AB. I'm just curious how many other companies follow procedures like this.
All depends & varies from company to company.
  Reply With Quote
Old March 23rd, 2007, 07:53 PM   #13
darrenj
Member
Canada

darrenj is offline
 
Join Date: Feb 2005
Location: Ottawa
Posts: 1,003
Quote:
Originally Posted by ctilley
Quick question just out of curiosity.How many other industrial automation companies (PLCs,HMIs,VFDs) follow the same policies as far as support agreements/contracts like AB does? In other words, if I purchase a Siemens PLC and purchase the software to program that PLC, do I also have to pay them to help me when I have a problem? I'm not bashing AB. I'm just curious how many other companies follow procedures like this.

I have had to call modicon numerous times in the last couple of years, last time was 2.00am and i needed parts not tech support..it took an hour but i was on the phone with one of the tech support guys..(Someone woke him up at home)..a couple of other times i was having a hard time setting up a module with modsoft (Obsolete for years now)..the tech emailed the last version of modsoft they made an that fixed me up....

when modsoft was still a sell able product i got new releases as they came out..mailed to me on 5" floppies and then 3.5" disks..

The grand total for tech support from modicon for the last 10 years... $0.00

Now i called tech support for AB 2 or 3 days ago (see one of my other threads regarding config for a module) and i was told my contract ran out last november..I had just shelled out around $40,000 in AB products last week..the operator told me i was SOL and to call my distributor..it was 6.00pm at night..i told her the distributor was closed and could they help me out?..i was told no and call back when i payed for the support..i said some very unkind words when i put the phone down...

However i must say that i like AB product and do try to use it as often as i can..the support can use some work..but with people like Ken roach and Cont conn here, AB tech support is almost useless!! (BTW Ken got me in the right direction, i needed an upgrade) so basically i pay the support fees for the upgrades..not the tech support..

d


EDIT..

I should also say that as far as i am concerned AB is the better product between the two..I just finished upgrading the modicon system to the quantum line only to hear they are discontinuing it in the next couple of years..that and the price is at the the high end..

Last edited by darrenj; March 23rd, 2007 at 08:37 PM. Reason: Major spelling issues and a damn wireless keyboard
  Reply With Quote
Old March 23rd, 2007, 10:37 PM   #14
rsdoran
Lifetime Supporting Member
United States

rsdoran is offline
 
rsdoran's Avatar
 
Join Date: Apr 2002
Location: Birmingham, AL
Posts: 7,372
You have to put things in perspective.

Siemens, GE, and Square-D are very large corporations, especially compared to AB.

You pay for what you get. I rarely, if ever, hear anyone complain about AB prodocts in general. Usually its like the above, 20 year old plc they want support for at 3 am on a Sunday morning.

I built and sold computers with the same kind of situation. You can not provide free support 24/7, go broke like that. A CAR costs much more than a PLC or associated products, when have you ever thought of calling Ford, GM, etc because you broke down?

You can tell me this is a bad analogy to dooms day, I will just ask why every time.

WAIT A MINUTE, HOLD THAT BUS. Hell, many of you are OEM's, how many customrs do you give access to 24.7?

Put your waders on guys.

I do not get it, buy something...VCR for simple example. YOU can not program it to do what you want....bash that company...but use that product for years.

Many of you should understand what it is like working for a small company?

Give the AB guys a break, KEN, mgvol etc need to have XMAS too.
__________________
http://www.patchn.com Industrial Electrical & Maintenance @ www.patchn.com "Tell me and I forget, show me and I remember, involve me and I understand."

Last edited by rsdoran; March 23rd, 2007 at 10:43 PM.
  Reply With Quote
Old March 24th, 2007, 05:51 AM   #15
CaseyK
Member
United States

CaseyK is offline
 
CaseyK's Avatar
 
Join Date: Feb 2004
Location: In the cornfields, on the prarie, outside Chi-Town, a few miles beyond the boondocks.
Posts: 1,731
Lightbulb

Quote:
Originally Posted by rsdoran in part
You have to put things in perspective.

AND

Give the AB guys a break, KEN, mgvol etc need to have XMAS too.
Ahhh, I feel a poll coming on. And maybe not!

They "Deserve A Break Today", oooops, wrong adverstisement.

Yes, they do a tremendous job, and time off.

But then, we had the threads before on paying for software and paying for tech support.

"Fair and Reasonable" comes to mind.

Or at least Tech Support on a 900 number, perhaps $25 a call or per hour...........

Maybe another POLL, what is a reasonable charge for Tesh Support?
__________________
73 de casey nine eye aitch
  Reply With Quote
Reply
Jump to Live PLC Question and Answer Forum

Bookmarks


Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Forum Jump

Similar Topics
Thread Thread Starter Forum Replies Last Post
AB 1203-SSS, RSLINX, and AB Drive hkg LIVE PLC Questions And Answers 1 December 30th, 2010 01:42 PM
AB Ultra5000 experiences Jiri Toman LIVE PLC Questions And Answers 8 August 9th, 2007 09:46 AM
Desktop pc to AB industrial pc with RSLogix? NLittler LIVE PLC Questions And Answers 7 April 5th, 2006 08:42 AM
AB journey Tim LIVE PLC Questions And Answers 18 December 18th, 2003 06:51 PM
AB Software UK Homer LIVE PLC Questions And Answers 1 February 3rd, 2003 01:26 PM


All times are GMT -5. The time now is 04:06 AM.


.