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Old December 12th, 2017, 07:22 AM   #1
technolog
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Corrupt .rss file recoverable?

We have a machine that has lost its PLC program (we buy & refurbish used machinery). The manufacturer kindly sent us the .rss file. Unfortunately, Outlook seemed to add the .msg file extension after the .rss extension. I removed the .msg extension but now, when I attempt to open the .rss file, I get "Failed to open document" and when I click Ok I get "File open failed - file is corrupt or user does not have access rights to open project".

I did some googling and found this thread:

http://www.plctalk.net/qanda/showthread.php?t=63693

There doesn't seem to have been a happy ending there. I wondered if someone would be willing to take a look to see if this is recoverable.

I asked the manufacturer to zip the file first before sending it, so that Outlook wouldn't corrupt it but I get the same error when I try to open it.

As ever, any help would be really appreciated.
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File Type: zip 5670V21.zip (222.8 KB, 18 views)

Last edited by technolog; December 12th, 2017 at 07:29 AM.
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Old December 12th, 2017, 07:25 AM   #2
technolog
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I'm using version 9.00.00 (CPR 9) of RSLogix 500 Pro on 64-bit Windows 7 Professional SP1
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Old December 12th, 2017, 08:05 AM   #3
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Quote:
Originally Posted by technolog View Post
We have a machine that has lost its PLC program (we buy & refurbish used machinery). The manufacturer kindly sent us the .rss file. Unfortunately, Outlook seemed to add the .msg file extension after the .rss extension. I removed the .msg extension but now, when I attempt to open the .rss file, I get "Failed to open document" and when I click Ok I get "File open failed - file is corrupt or user does not have access rights to open project".

I did some googling and found this thread:

http://www.plctalk.net/qanda/showthread.php?t=63693

There doesn't seem to have been a happy ending there. I wondered if someone would be willing to take a look to see if this is recoverable.

I asked the manufacturer to zip the file first before sending it, so that Outlook wouldn't corrupt it but I get the same error when I try to open it.

As ever, any help would be really appreciated.
I'd mail the manufacturer an inexpensive flash drive and ask them to mail it back to me with a copy of the program file. If that doesn't work, then the manufacturer may not be in possession of a functional program backup.
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Old December 12th, 2017, 08:05 AM   #4
Dravik
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I opened it w/ a hex editor , doesn't look like a normal .rss file at all.
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Old December 12th, 2017, 08:23 AM   #5
technolog
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Originally Posted by Bit_Bucket_07 View Post
I'd mail the manufacturer an inexpensive flash drive and ask them to mail it back to me with a copy of the program file. If that doesn't work, then the manufacturer may not be in possession of a functional program backup.
I've asked them if they can put it on a memory stick or CD and put it in the mail. I suspect the file they have is corrupt though.
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Old December 12th, 2017, 01:13 PM   #6
RobertB
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I couldn't open it either... if that makes you feel any better.
Windows 7 with 32 bit processor
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Old December 12th, 2017, 01:36 PM   #7
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Sounds like you saved the email not the attachment or they did the same on their side. Can you put the msg extension back on and open it in outlook?
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Old December 12th, 2017, 01:42 PM   #8
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Any idea what a password might be?

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Old December 12th, 2017, 02:03 PM   #9
technolog
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Panic over. The manufacturer has found another file which opens and appears to be the correct one - always a bonus

Thanks for your assistance.
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Old December 12th, 2017, 04:11 PM   #10
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I've had the .msg extension added by outlook too- never did figure it out! Would love to know how to fix it- still have the files but can't open them!
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