You are not registered yet. Please click here to register!


 
 
plc storereviewsdownloads
This board is for PLC Related Q&A ONLY. Please DON'T use it for advertising, etc.
 
Try our online PLC Simulator- FREE.  Click here now to try it.

---------->>>>>Get FREE PLC Programming Tips

New Here? Please read this important info!!!


Go Back   PLCS.net - Interactive Q & A > PLCS.net - Interactive Q & A > LIVE PLC Questions And Answers

PLC training tools sale

Reply
 
Thread Tools Display Modes
Old February 16th, 2007, 09:04 AM   #1
olias
Member
United States

olias is offline
 
olias's Avatar
 
Join Date: Apr 2002
Location: North Jersey
Posts: 183
PRODUCT SERVICE ADVISORY1768-L43 CompactLogix

PRODUCT SERVICE ADVISORY
1768-L43 CompactLogix Controller Series A, Catalog Revision A01, Firmware Revision 15.07
Ref: ACIG 2007-02-001
Date: February, 2007
Dear Rockwell Automation Customer,
The purpose of this Product Service Advisory is to inform you of a functional issue that exists with:
• CompactLogix 1768-L43 Controller, Series A, Catalog Revision A01, Firmware Revision 15.07
This Advisory explains the functional issue and the steps being taken to rectify the situation.
- Issue Description -
With the CompactLogix 1768-L43 Controller, hereafter referred to as the 1768-L43 controller, the following functional issue exists:
Functional Issue – When activating forces, data will be improperly inserted in the force masks for the I/O module that is currently being forced.
When using RSLogix5000 software to enable, disable, or remove forces on the 1768-L43 controller, other inputs or outputs associated with that connection can experience unexpected changes of state. This can result in a change of state to an I/O point(s) that is not directly being forced by the programmer. We recommend that forcing NOT be used on any 1768-L43 controller running at revision 15.07.
-Temporary Workarounds -
No workaround is associated with revision 15.07 firmware.
PRODUCT SERVICE ADVISORY
Page 2
- Product Identification -
Product affected by this Mandatory Product Service Advisory includes CompactLogix 1768-L43 Controllers with the following series and firmware revision:
• CompactLogix 1768-L43 Controller, Series A, Catalog Revision A01, Firmware Revision 15.07 (initial release).
Rockwell Automation shipped/made available the affected products starting in April, 2006 to present.
To verify the revision of firmware that the system is running, open the appropriate project in RSLogix5000 software, click the controls properties window and view the current version of firmware installed on the controller.
- Issue Correction -
The functional issue described above has been corrected in the following, soon-to-be-released revisions of the CompactLogix 1768-L43 controller firmware.
• CompactLogix 1768-L43 Controller, Series A, Catalog Revision A01, Firmware Revision 16, scheduled to be released in February, 2007.
• CompactLogix 1768-L43 Controller, Series A, Catalog Revision A01, Firmware Revision 15.08, availability yet to be determined.
• Firmware updates are available on the Rockwell Automation website. To download the latest revision:
1. Go to www.ab.com.
2. Click Services & Support.
3. Click Get Support Now.
4. Click Firmware Updates.
5. Select Control Hardware.
6. Select the 1768-L43 firmware recommended in the Issue Correction section.
To correct the functional issue, upgrade your 1768-L43 controller to the latest firmware revision when available.
PRODUCT SERVICE ADVISORY
Page 3
-Requested Customer Action-
Each notified customer should take the following actions:
• Confirm that you have the affected products.
• Update the 1768-L43 controller to the latest firmware revision when available as stated in “Issue Correction”. Firmware updates are available on the Rockwell Automation website. To download the latest revision:
7. Go to www.ab.com.
8. Click Services & Support.
9. Click Get Support Now.
10. Click Firmware Updates.
11. Select Control Hardware.
12. Select the 1768-L43 firmware recommended in the Issue Correction section.
If you require any further technical assistance, contact Rockwell Automation Technical Support (440-646-3223 or RACleAskTheExpert@ra.rockwell.com) or your local Rockwell Automation Sales and Support office.
We require and appreciate your immediate cooperation in this matter.
  Reply With Quote
Old February 22nd, 2007, 05:32 PM   #2
Lancie1
Lifetime Supporting Member
United States

Lancie1 is offline
 
Lancie1's Avatar
 
Join Date: Jul 2003
Location: Alabama
Posts: 10,000
Thanks, Olias. Unbelievable.
  Reply With Quote
Old February 23rd, 2007, 08:32 AM   #3
olias
Member
United States

olias is offline
 
olias's Avatar
 
Join Date: Apr 2002
Location: North Jersey
Posts: 183
Yea, I was real happy too. Just switched from Contrologix to Compactlogix as our machines have 4 servo axis and the L$# is perfect and much cheaper.
Law of Rockwell products, "Wait for Rev. B"
  Reply With Quote
Old February 23rd, 2007, 08:41 AM   #4
kamenges
Member
United States

kamenges is offline
 
kamenges's Avatar
 
Join Date: Nov 2002
Location: Brillion, WI
Posts: 3,609
I'm glad I'm not the guy who found THATone by accident.
  Reply With Quote
Old February 23rd, 2007, 09:53 AM   #5
Peter Nachtwey
Member
United States

Peter Nachtwey is offline
 
Peter Nachtwey's Avatar
 
Join Date: Apr 2002
Location: Vancouver, WA, US
Posts: 6,591
Stuff happens.

At least Rockwell admitted they could and had made a mistake. I think the big issue is how quickly Rockwell fixed it. The other problem is how does Rockwell track down the people that have the bad firmware? Registration cards or registering the PLCs on-line would help but no body does it. If the manufacturers had a data base of what customers had a particular revision of equipement or software, they could send out specific e-mail to just those customers that have equipment that should be upgraded.

I am sure we all know of othr PLC manufacturers that never would admit a mistake and would be very slow to provide a fix.
  Reply With Quote
Old February 23rd, 2007, 12:11 PM   #6
automatic
Member
United States

automatic is offline
 
Join Date: Aug 2004
Posts: 136
Quote:
Originally Posted by Peter Nachtwey
At least Rockwell admitted they could and had made a mistake. I think the big issue is how quickly Rockwell fixed it. The other problem is how does Rockwell track down the people that have the bad firmware? Registration cards or registering the PLCs on-line would help but no body does it. If the manufacturers had a data base of what customers had a particular revision of equipement or software, they could send out specific e-mail to just those customers that have equipment that should be upgraded.

I am sure we all know of othr PLC manufacturers that never would admit a mistake and would be very slow to provide a fix.
Rockwell regularly sends these out and requires the Sales/Distribution channel to send these out to their customers. Unfortunately that's where it ends and I can understand why.
Most customers would say - "That Rockwell has a new problem every week, while I never have had issue with this other x".
  Reply With Quote
Old February 23rd, 2007, 12:54 PM   #7
Peter Nachtwey
Member
United States

Peter Nachtwey is offline
 
Peter Nachtwey's Avatar
 
Join Date: Apr 2002
Location: Vancouver, WA, US
Posts: 6,591
Is ignorance bliss or just ignorance?

Just because you don't know there is a problem doesn't mean it doesn't exist.
Quote:
Originally Posted by automatic
Most customers would say - "That Rockwell has a new problem every week, while I never have had issue with this other x".
Only the people that force coils would have an issue. The case above is a rather basic error but some errors are so subtle that one may never find them in testing. You could have software that has flaws right now but your application may never find them.

I think Rockwell is doing the right thing by notifying people of the potential problems. This is good if the fix is also quickly available. The big problem is how to notify everyone with this PLC and firmware version and how to get the fix to them as quickly as possible.

Would you rather work with a PLC company that admits and fixes its errors or stonewalls everytime a bug is reported and is slow to fix the bug?

All known bugs are fixed. If you think that doesn't mean there aren't unknown bugs then you are kidding yourself.
  Reply With Quote
Old February 23rd, 2007, 01:50 PM   #8
mgvol
Member
United States

mgvol is offline
 
mgvol's Avatar
 
Join Date: Dec 2004
Location: Knoxville, TN
Posts: 746
What we do, as a distributor is this:

1) Check to see if we've ever sold any of the affected products during the time period in question.
2) I am then responsible for notifying the salesmen for these particular customers and ensuring that they forward their customers the "Customer Letter" that is included with each of these PSA's.
3) I then ensure that we don't have any of the affected products on our shelves and if so, have them pulled for return to Rockwell (if neccessary).

I have a sneaking suspicion that not all RA distributors actually do this. (But I could be wrong)
  Reply With Quote
Reply
Jump to Live PLC Question and Answer Forum

Bookmarks


Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Forum Jump

Similar Topics
Thread Thread Starter Forum Replies Last Post
Product Tracking with a ML1500 plcengineer LIVE PLC Questions And Answers 14 August 11th, 2005 07:48 AM
DVT Camera PRODUCT ID Select HELP!!! POWER_PACKED LIVE PLC Questions And Answers 11 May 3rd, 2005 11:23 PM
Good product, better service GregPLC LIVE PLC Questions And Answers 5 October 30th, 2004 08:53 PM


All times are GMT -5. The time now is 06:31 PM.


.