Sola Power Supply internal fusing

[croakus]

Has anybody sourced the internal fuses (incoming 480VAC) on a Sola power supply (SDN 10-24-480)? The fuse is marked 2.5A SOC on one end and AC/DC 400VSHV 12 on the other end. It's 20mm by 5mm, glass case with granules in it. I believe it's a ceramic slow blow fuse.
I tried to get through a local distributor. They didn't have anything like it and called Bussman tech support. They don't make one in that package size rated 400V and apparently don't want to, either.
I called Sola tech support today and they said that they don't sell fuses.

Any ideas?

Thanks in Advance,
Mike

 

[leitmotif]

Can Sola tell you who made the fuse? Is it listed on repair parts (that is too easy and user friendly). Wonderful product support.

Littlefuse maybe??

Dan Bentler

 

[Ken Moore]

If you remove the cover to replace the fuse, you void the 5-year warranty. I know, I went through the same thing you are, no replacement could be found.

 

[leitmotif]

So what do you do ship back to factory to replace a fuse? Would that be covered by warranty (dumb question of week I know).

Good way to get people to buy your product.

Think I would find a different vendor.

Dan Bentler