The dialog shown only comes when you attempt to download to the panel, not upload from the panel. So stop what you are doing !
Backtransfer is only possible if the original programmer enabled this option when downloading the program. Check if there is a flashcard installed in the panel. If not, then there is no backtransfer.
I'm not sure why that dialog appeared then because the only command I attempted to execute was Project/Transfer/Backtransfer. Don't worry, the word Download scared me away!
There is an SD card in there. Is it possible to remove the SD card (with power off presumably) and copy the files on it in order to make a backup of the HMI's program? We don't need it to be editable (although that's nice) we just need to get a backup so we can get our customer up and running again, in the event of a hardware failure.