The message you are receiving indicates the controller is in DIM AWARENESS-which means it has lost its program and configuration and has reverted back to its 'out of the box' configuration (it basically doesn't know what it is)
(Going from memory since I'm not at work currently), this means it is Modbus address 1, 9600 baud, even parity, RTU (or at least I believe that is correct)
In this mode, you cannot simply goes 'online' with it. You must create and download a new configuration.
Ensure your ProWorx communication settings match the PLC settings.
Start by creating a new project and selecting the appropriate Quantum in the configuration (via the part number). Then, download this new configuration and you should be good to go!
Good luck!