just go to C:\ProgramData\Rockwell Automation\FactoryTalk Activation... then remove the .rnl files from there...
then restat ftv/ftc... by arun koottz
This Solution didn't worked for me as it worked for others.
Till yesterday my Factory Talk View was working Fine. Suddenly since today morning i am not able to open Factory talk view. It gives me error "This software requires personalized information that cannot be read. Please contact Rockwell Support''.
How can i get rid of this error?
Vlad,
Thanks for the solution...
Could you please post the RA Knowledgebase #
I spoke too soon about the above solution, still got a different error afterwards.... Had to dig deeper through the RA knowledgebase and here's what solved it in the end:
Solution 1
Go to Start -->All Programs--> CodeMeter--> CodeMeter Control Center, right-click, run as administrator
Select Process --> Stop CodeMeter Service
Delete ALL files in the following directory C:\ProgramData\CodeMeter\CmAct (there should only be two files in here)
Return to the CodeMeter Control Center
Select Process --> Start CodeMeter Service
Select File --> Import License...
Browse to C:\Program Files (x86)\Rockwell Software\FactoryTalk Activation\Tools\
Select the UpdateProtectionOnlyLicense.WibuCmRaU file and click Import
NOTE: I'm not extremely familiar with what the above files ultimately handle, so "delete" and "modify" at your own risk.
Good luck,
Vlad
Had the same issue. Could not resolve deleting .rnl files. So, forced to contact Rockwell, lol. You have to reset Registry keys. Below are the Steps if .rnl does not work :
-Type "regedit" in start menu, open it.
- Go to : HKEY_CURRENT_USER\Software\Rockwell Software
- Delete both "RSLogix 500 English" and "RSLogix500"
Restart software, BOOM, issue gone!