Relevant Feedback...
Folks,
To be honest here...
As nearly all of us will most certainly have widely varying requirements from Rockwell Automation and their TechConnect Support offerings, I feel it will do our friend little good, other than perhaps frightening them in some cases, to just start posting what it is we all pay.
My cost base for TechConnect could be 1,500 Earth Credits for Drives M-F 8-5PM, whereas yours could be 15,000 Earth Credits for a Toolkit. But what useful relevance will either example really provide to the OP? Unless they understand what it is you have and require against quoted cost, and it happens to be close to what they happen to have and require, it won't really provide them with the information that "they" require here.
That is just my quick observation and opinion on the topic and how vaguely the question has be asked.
IdealDan said:
...How much is rockwell's technical support cost...
Please, what cost range is rockwell's Technical support?
IdealDan,
There is no real fixed quotable figure here. The cost for TechConnect Support is relative to the hardware and software install base you currently have, and how much of that install base you wish to have covered and during which hours of any given week.
I, or I'm sure others, can provide you with detailed options and plans that they offer. But I feel it would serve you best to first provide us with details of what I have just outlined -
What hardware have you or do you want covered?
(Example: Controllers, drives/servos/medium voltage/motion, HMIs, network appliances, sensors, etc.)
Do you require any Legacy Support?
(Example: Older AB HMI, drives, software, etc.)
What software have you or do you want covered?
(Example: RSLogix 500/5000, Studio 5000, RSNetWorx, View Studio ME/SE, PlantPAx, etc.)
Do you require any Process Safety cover?
What period of Support do you think you'll require?
(Example: M-F 8-5PM, 24/7/365, etc.)
What is your business and your role within it?
(Example: Are you maintaining systems in a manufacturing plant or are you a systems integrator with a client base, etc.)
The answers to those question, at the least, would give us a better basis to providing some options and potential costs. Of course, where you are in the World will factor in here too, I'm sure, with regards available options and costs.
To whet your appetite, here are some of the TechConnect Support option...
Self-Assist Support - Software I downloads / KBase technotes
Product Support - + Software II media and backup / Genius Webinars / phone/chat
System Support - + Real-time System-Level Support / Advanced Engineers
Application Support - + Real-time Application Level Support / Rockwell remote monitoring/alarming & historical data / Emergency Backup / Process Tuning / Field Service Call-Out
But to be more honest, you are probably better off looking up your local Rockwell distributor/vendor and giving them a call to go through your options. They should certainly be able to give you a firmer idea of the costs for your requirements in your area.
Regards,
George