rstech
Member
Hello everyone. I am trying to get reports to e-mail automatically from a PlantMetrics system at one of my customer's sites. I can schedule the report with no problems and I can automatically print and save to file but I can't get the e-mail to work. According to the Task Manager the e-mail has been sent but the recipient never gets it. When I check the log files I see there is an error connecting to the server. I assume this is the e-mail server.
The customer uses Microsoft Exchange server which is on a different computer than PlantMetrics. PlantMetrics is installed on a computer running Windows Server 2003 SP1 and has Outlook 2003. Outlook works fine and can send and receive e-mails to/from the Exchange server.
I have a case open with Rockwell Tech support but so far we haven't got the problem resolved. I'm not an I.T. guy but it seems to me a program such as PlantMetrics can't just access a corporate Exchange server without some security credentials. As far as I can tell there is nowhere in PlantMetrics (RSBizWare) to set-up a user and password to access the e-mail server. Under the Production Server I have entered the location of the e-mail server but that's all they ask for. There is a Report username and password but nothing for accessing the e-mail server.
Has anyone out there set-up e-mails with PlantMetrics to access an Exchange server? If so, could you please offer some advice. Thanks.
P.S.
If I get a solution from Tech Support I'll post it here.
The customer uses Microsoft Exchange server which is on a different computer than PlantMetrics. PlantMetrics is installed on a computer running Windows Server 2003 SP1 and has Outlook 2003. Outlook works fine and can send and receive e-mails to/from the Exchange server.
I have a case open with Rockwell Tech support but so far we haven't got the problem resolved. I'm not an I.T. guy but it seems to me a program such as PlantMetrics can't just access a corporate Exchange server without some security credentials. As far as I can tell there is nowhere in PlantMetrics (RSBizWare) to set-up a user and password to access the e-mail server. Under the Production Server I have entered the location of the e-mail server but that's all they ask for. There is a Report username and password but nothing for accessing the e-mail server.
Has anyone out there set-up e-mails with PlantMetrics to access an Exchange server? If so, could you please offer some advice. Thanks.
P.S.
If I get a solution from Tech Support I'll post it here.