shoelesscraig
Member
Ok, so here's the scoop!
I have Factory Talk View ME on 2 PCs at my plant. I have 1 concurrent license that I use for them. (For those who aren't familiar with this, this means that I borrow the license for the PC that I want to use the software on...the software can therefore only be used on 1 of the 2 PCs at a time). Anyways...
I've been using this setup for a while and it works great. The other day I went to fire up the program on 1 of the PCs (laptop) and it would NOT start. It gave me a message that said something like the following: "This program requires personalized information that cannot be read. Please contact Rockwell Support".
It does this even if I have the activation on that PC. The software still works great on the other PC. I tried uninstalling the software and reinstalling...no luck. I have to go through our corporate IT department to contact Rockwell, and you can take a guess at how speedy that will be. I figured I would ask you guys first to see if anyone has any ideas.
I have Factory Talk View ME on 2 PCs at my plant. I have 1 concurrent license that I use for them. (For those who aren't familiar with this, this means that I borrow the license for the PC that I want to use the software on...the software can therefore only be used on 1 of the 2 PCs at a time). Anyways...
I've been using this setup for a while and it works great. The other day I went to fire up the program on 1 of the PCs (laptop) and it would NOT start. It gave me a message that said something like the following: "This program requires personalized information that cannot be read. Please contact Rockwell Support".
It does this even if I have the activation on that PC. The software still works great on the other PC. I tried uninstalling the software and reinstalling...no luck. I have to go through our corporate IT department to contact Rockwell, and you can take a guess at how speedy that will be. I figured I would ask you guys first to see if anyone has any ideas.