Markem Imaje Cimpak300

Dears ,
I have a problem with my CIMPAK 300 ( markem imaje ) label printer machine attached in photos below , I want to edit some images with its software ( Colos create pro v5.0 )

but i can’t connect to machine from my laptop through ethernet or serial protocols .

I want your help , how i connect my laptop to this machine to download my edit ???

What version of windows are you running? I ran into the same issue on a different printer with Colos, my pc with windows 10 threw of the same error when i used my old laptop with windows 7 i had no problem connecting