Johnny T
Member
A reasonable price for tech support is proportional to how much c.rap you're in at the time...
I've had both bad and good experiences with tech support. Siemens in the UK are famous for just blaming any problem on the fact that the serial number on your programming cable means that it isn't the latest cable and you need to buy the latest cable in order to continue the technical support discussion... Mitsubishi in the UK do the old "leave your number and we'll phone back"... I'm still waiting for about three phone calls from a year and a half ago...
But occassionally you get through to someone who really knows their stuff and goes the extra mile.. I don't think any of the statements saying "XXXX manufacturers support is terrible" are true...
A more correct statement would "I've just had a terrible experience using XXXX manufacturers support"..
Tech support staff, like the rest of us, have a difficult job and, as someone mentioned, deserve a bit of sympathy again...
Just £2 a month will buy a technical support person a new headset for those important calls... Just £2 a month will get their squeaky chair fixed... Just £2 a month will enable them to train someone else to help out.. Show a technical support person how to fix a drive and he'll be able to take a few calls but your £2 a month could tell him how to fob people off because they've got the wrong cable and then he'll be able to take ALL the calls...
(I'm rambling again aren't I...)
I've had both bad and good experiences with tech support. Siemens in the UK are famous for just blaming any problem on the fact that the serial number on your programming cable means that it isn't the latest cable and you need to buy the latest cable in order to continue the technical support discussion... Mitsubishi in the UK do the old "leave your number and we'll phone back"... I'm still waiting for about three phone calls from a year and a half ago...
But occassionally you get through to someone who really knows their stuff and goes the extra mile.. I don't think any of the statements saying "XXXX manufacturers support is terrible" are true...
A more correct statement would "I've just had a terrible experience using XXXX manufacturers support"..
Tech support staff, like the rest of us, have a difficult job and, as someone mentioned, deserve a bit of sympathy again...
Just £2 a month will buy a technical support person a new headset for those important calls... Just £2 a month will get their squeaky chair fixed... Just £2 a month will enable them to train someone else to help out.. Show a technical support person how to fix a drive and he'll be able to take a few calls but your £2 a month could tell him how to fob people off because they've got the wrong cable and then he'll be able to take ALL the calls...
(I'm rambling again aren't I...)