What that fault really means is that there is >25V votlage drop across the SCRs during starting (or soft stopping). It's the result of a pre-start check, so you will not get this fault if the motor is running / coasting because the bypass contacts will be closed.
So the usual cause is that something is opening and re-closing your start / run command, which tells the starter to re-start, but because the motor is regenerating there is a greater voltage difference across the SCRs. So the first thing to check is actually your control system, as in something is "bouncing" or chattering. A voltage fluctuation >15% in your control power will do it too.
If you have anything on the load side, such as a load isolation contactor or a 2 speed contactor setup, that contactor opening and closing will do it too.
If you have an external bypass contactor, not just the internal one, you need to have programmed the starter to tell it that, otherwise that might cause this too. But I'm pretty sure it would do it all the time, not just sometimes. Sometimes is usually a clue that it's a control circuit issue.