Normally it works OK.
Do you have an alarm message window configured in the template ?
You may have to set all layers to view, as the standard message indicator is not in layer 1.
You can try use the simulator. Find the tags called "PT Alarm messages" or similar. Select one, like "PT_alarm_message[0]" and manipulate the bit value to 1111111111111 (all alarm bits on). You should then see the alarm message window go on.
If this works, then try to see if the tag "PT alarm messages" has the correct address etc.