Sounds like you are trying to use add / remove programs in xp and that is the problem. See if under the factory talk view program there is a unistaller in the tools menu maybe.
If you have a tech support contract you can download that version of FT View.
Also i did'nt think rockwell shipped versaview units with ft view pre installed anymore. Sounds like you may have gotten a unit that has been on the shelf for a while.
Just a tip to make this easy for me i have a couple things that i like to do to new versa view panels out of the box
First i make a good clean out of the box image of that machine with a imaging tool called shadow protect desktop from a company called storage craft. It is the best imaging tool hands down.
http://www.storagecraft.com/shadow_protect_desktop.php
Second i record all the data from the versaview i.e. windows key,serial #,Model # etc and make it into a .pdf file.
Third i install a snapshot tools such as eaz fix
http://www.eazsolution.com/en/eazpro.php or deep freeze
http://www.faronics.com/en/Products...rporate.aspx?gclid=CLaYz7ftjaYCFYXD7Qod1RTNnw
This gives you the ability to install and try things and revert to the old image in less than 60 seconds if needed
Fourth i backup all drivers with a frre utility called driver max
http://www.drivermax.com/ so you always can restore the drivers if needed.
Fith and most important i install vm ware player and do all my ft view apps in a vm and run it from the versaview. This makes it easy to install new versions,make changes,test offline and you can get it running on the versaview in under 5 minutes which comes in handy if it is hard to get line down time at your location. This way it does not matter what is installed on the host enviroment.
Just some tips.