irondesk40
Member
had a problem where it appeared that my for some reason my rslogix 500 software that i use was corrupted. Called ab tech support, spoke with ab engineer and he told me that i needed to uninstall and reinstall software.
he had me download a file windows install cleanup and run it and select the rslogix 500 and it would uninstall it.
did that, using my tech connect license he talked me through downloading the software, there is a core.exe file.
unzipped it, he told me to run it, it starts to install, then comes back and says there is copy of the software on my pc that it will have to be uninstalled, select yes or no.
he had me select yes, it then comes back and says this action can only be completed on software that is installed.
after about 30 minutes, he said there was nothing else he knew to do that i would have to completed reformat and reload everything on my pc.
PLease help, anyone have any ideas what i can do.
he had me download a file windows install cleanup and run it and select the rslogix 500 and it would uninstall it.
did that, using my tech connect license he talked me through downloading the software, there is a core.exe file.
unzipped it, he told me to run it, it starts to install, then comes back and says there is copy of the software on my pc that it will have to be uninstalled, select yes or no.
he had me select yes, it then comes back and says this action can only be completed on software that is installed.
after about 30 minutes, he said there was nothing else he knew to do that i would have to completed reformat and reload everything on my pc.
PLease help, anyone have any ideas what i can do.