Peter Nachtwey
Member
Does anybody use for remote tech support?
Quick Assist, QA, comes with Windows 10 and 11 so it is "free"
QA uses HTTPS for security but I wonder how many companies even block that.
QA is simple but effective. The down side is that it can't save anything but then it is possible to save the screen and text using other apps like OBS.
Right now our tech support has licenses for many different packages like Team viewer. This is expensive. Team Viewer gets used a lot but the other packages get used rarely so their cost per value is not good. My IT guy and I want to simplify things.
So has anybody used Quick Assist and if so have you had any negative experiences with it?
Quick Assist, QA, comes with Windows 10 and 11 so it is "free"
QA uses HTTPS for security but I wonder how many companies even block that.
QA is simple but effective. The down side is that it can't save anything but then it is possible to save the screen and text using other apps like OBS.
Right now our tech support has licenses for many different packages like Team viewer. This is expensive. Team Viewer gets used a lot but the other packages get used rarely so their cost per value is not good. My IT guy and I want to simplify things.
So has anybody used Quick Assist and if so have you had any negative experiences with it?