Edmhydraulics
Member
I have a customer that I have been working extensively with for 4 years. He asked me to quote on some new Hmi's from a well known company. I sold him the first of these Hmi's from this company about a year ago.
I talked to my dealer and asked him to quote me a resale price for the components. My customer then calls the dealer and gets pricing, which is lower than what I quoted him because I didn't actually get resale price and got list. When I quoted I added 12 points.
The dealer then asked me if it was this customer that I quoted, I said yes, and he says that since they have been talking to them for 4 months they will go direct.
I have held this customers hand extensively, introduced him to programming and gave him a lot of free help.
I am kind of choked with my customer and the dealer on this one. The dealer is an easy solution, I just won't buy anything or send him any leads. The customer is another story, he recently bought a new machine he wants to automate and I feel it's going to be a challenge for him.
How would you guys handle this?
I talked to my dealer and asked him to quote me a resale price for the components. My customer then calls the dealer and gets pricing, which is lower than what I quoted him because I didn't actually get resale price and got list. When I quoted I added 12 points.
The dealer then asked me if it was this customer that I quoted, I said yes, and he says that since they have been talking to them for 4 months they will go direct.
I have held this customers hand extensively, introduced him to programming and gave him a lot of free help.
I am kind of choked with my customer and the dealer on this one. The dealer is an easy solution, I just won't buy anything or send him any leads. The customer is another story, he recently bought a new machine he wants to automate and I feel it's going to be a challenge for him.
How would you guys handle this?