ControlSysNick
Lifetime Supporting Member
I have 2 GuardMaster 440C-CR30 Safety relays in the same panel.
One of them sporadically faults (approx. 15 times per 8 hour period) with the following fault log message:
Type 5 Internal Safety Synch Fault
Code 1 Compare UART data during operation
The fault log shows repeated instances of this fault.
The other CR30 works fine.
Based on one of the Rockwell KB articles, we replaced the 24 VDC power supply in this panel to a larger one (was 2.5A, is now 10A, so plenty of capacity) and made sure that the output voltage was very close 24 V. Unfortunately this didn't help, so we swapped out the problem safety relay and this didn't resolve the problem either.
The recovery method we use is to cycle the power to the safety relays.
The firmware version of both CR30s is A10.01
The version of CCW I am using is 10.01.
Interestingly enough, the version of the "Installed Components" from the Help->About menu shows the version of the Safety Relay component as 6.01, see below:
I expected that the Installed Component version of the Guardmaster 440C Safety Relay to be 10.01. If any of you are running CCW 10.01, would you please let me know which version you show installed on your computer?
Finally, have any of your run into this problem and if you have, what was your solution? (I have emailed a support ticket opened up on this with Rockwell, but thought it worth checking here as well).
Thanks!
Nick
One of them sporadically faults (approx. 15 times per 8 hour period) with the following fault log message:
Type 5 Internal Safety Synch Fault
Code 1 Compare UART data during operation
The fault log shows repeated instances of this fault.
The other CR30 works fine.
Based on one of the Rockwell KB articles, we replaced the 24 VDC power supply in this panel to a larger one (was 2.5A, is now 10A, so plenty of capacity) and made sure that the output voltage was very close 24 V. Unfortunately this didn't help, so we swapped out the problem safety relay and this didn't resolve the problem either.
The recovery method we use is to cycle the power to the safety relays.
The firmware version of both CR30s is A10.01
The version of CCW I am using is 10.01.
Interestingly enough, the version of the "Installed Components" from the Help->About menu shows the version of the Safety Relay component as 6.01, see below:
Connected Components Workbench
Version 10.01.00 - Standard Edition
http://ab.rockwellautomation.com/programmable-controllers/connected-components-workbench-software
Copyright © 2016 Rockwell Automation Technologies, Inc.
All Rights Reserved.
Installed Components:
Micro800 Controller
10.1.0
Copyright © 2016 Rockwell Automation Technologies, Inc. All Rights Reserved.
Unified Device Configuration
3.14.0.0
Copyright © 2015 Rockwell Automation Technologies, Inc. All Rights Reserved.
Wizards
3.15.4.0
Copyright © 2016 Rockwell Automation, Inc. All rights reserved.
DeviceLogix Configuration Tool
5.9.0.8
Copyright © 2012 Rockwell Automation, Inc. All Rights Reserved.
PanelView Component DesignStation
10.10.0
© 2016 Rockwell Automation Technologies, Inc. All Rights Reserved.
Guardmaster 440C safety relay
6.1.0.2
Copyright © 2016 Rockwell Automation Technologies, Inc. All Rights Reserved.
450L Safety Light Curtain
1.1.0.0
Copyright © 2016 Rockwell Automation Technologies, Inc. All Rights Reserved.
Version 10.01.00 - Standard Edition
http://ab.rockwellautomation.com/programmable-controllers/connected-components-workbench-software
Copyright © 2016 Rockwell Automation Technologies, Inc.
All Rights Reserved.
Installed Components:
Micro800 Controller
10.1.0
Copyright © 2016 Rockwell Automation Technologies, Inc. All Rights Reserved.
Unified Device Configuration
3.14.0.0
Copyright © 2015 Rockwell Automation Technologies, Inc. All Rights Reserved.
Wizards
3.15.4.0
Copyright © 2016 Rockwell Automation, Inc. All rights reserved.
DeviceLogix Configuration Tool
5.9.0.8
Copyright © 2012 Rockwell Automation, Inc. All Rights Reserved.
PanelView Component DesignStation
10.10.0
© 2016 Rockwell Automation Technologies, Inc. All Rights Reserved.
Guardmaster 440C safety relay
6.1.0.2
Copyright © 2016 Rockwell Automation Technologies, Inc. All Rights Reserved.
450L Safety Light Curtain
1.1.0.0
Copyright © 2016 Rockwell Automation Technologies, Inc. All Rights Reserved.
I expected that the Installed Component version of the Guardmaster 440C Safety Relay to be 10.01. If any of you are running CCW 10.01, would you please let me know which version you show installed on your computer?
Finally, have any of your run into this problem and if you have, what was your solution? (I have emailed a support ticket opened up on this with Rockwell, but thought it worth checking here as well).
Thanks!
Nick