bwhite
Lifetime Supporting Member
I've enjoyed reading the "funnies" thread. Thought I'd start one on "Our Clients".
The company I work for observes "Good Friday" as a holiday so I had today off. Sleeping in late this morning, I had intentions of loading my motorcycle and heading up to Georgia (USA) to spend Easter weekend with my sister. I got the "dreaded holiday phone call" about 0900 this morning. Client is having a dire emergency. Gotta do what ya gotta do, right? It's the nature of our business. Get a quick shower and out the door I go thinking I can fix this in 15 minutes from the description of the problem that was told to me. WRONG!
After 5 hours of trying to decipher what the operators were trying to tell me, I zeroed in on the problem.
I'm just wondering how many of you have gone through the following conversation with operators in trying to fix a problem?
Me: Was the system in Automatic Mode?
Them: Nah, we like to run it in Manual Mode.
Me: Um,,,,, gulp, the system was designed to run in Automatic. If the system is in Manual, the valve won’t switch states unless you tell it to.
Them: It’s supposed to switch if the pH is low or high by itself
Me: Yessir, it sure is and it will if the system is in Automatic. If it doesn’t, then you need to call me so I can fix it.
Them: That’s why I’m calling you!
Me: Was the system in Automatic when the valve failed to switch?
Them: No, we like to run the system in Manual mode.
Me: Sir, the valve will not switch by itself if the system is in Manual
Them: That’s why I’m calling you!
Me: (Back outside to hot box a cigarette and ask God for patience. )
Haven't loaded my motorcycle yet but I sure am enjoying this Johnny Walker Black drink.
What are some of your funny stories?
The company I work for observes "Good Friday" as a holiday so I had today off. Sleeping in late this morning, I had intentions of loading my motorcycle and heading up to Georgia (USA) to spend Easter weekend with my sister. I got the "dreaded holiday phone call" about 0900 this morning. Client is having a dire emergency. Gotta do what ya gotta do, right? It's the nature of our business. Get a quick shower and out the door I go thinking I can fix this in 15 minutes from the description of the problem that was told to me. WRONG!
After 5 hours of trying to decipher what the operators were trying to tell me, I zeroed in on the problem.
I'm just wondering how many of you have gone through the following conversation with operators in trying to fix a problem?
Me: Was the system in Automatic Mode?
Them: Nah, we like to run it in Manual Mode.
Me: Um,,,,, gulp, the system was designed to run in Automatic. If the system is in Manual, the valve won’t switch states unless you tell it to.
Them: It’s supposed to switch if the pH is low or high by itself
Me: Yessir, it sure is and it will if the system is in Automatic. If it doesn’t, then you need to call me so I can fix it.
Them: That’s why I’m calling you!
Me: Was the system in Automatic when the valve failed to switch?
Them: No, we like to run the system in Manual mode.
Me: Sir, the valve will not switch by itself if the system is in Manual
Them: That’s why I’m calling you!
Me: (Back outside to hot box a cigarette and ask God for patience. )
Haven't loaded my motorcycle yet but I sure am enjoying this Johnny Walker Black drink.
What are some of your funny stories?