KingNothing
Member
Hi
New to the form but have been a lurker for quite a while. Wanted to get other users thoughts and see if there are any reliability issues with the built in web server Red Lion offers with their HMI’s. To give a little back ground these are the main parts I am using:
- G15C0000
- SLX-5ES-1
- SN-6701-GE
As you can see I am using a SN-6701-GE cellular modem. This seems to be quite stable even in an area that does not have the greatest cell reception. I am using a Laird Antenna, TRA6927M3N, and on the Red Lion modem page I see a pretty consistent signal strength of 4 of 5 bars (-116 RSRP). I have no issues in connecting to the modem ever. Its up time is pretty consistent. I also have no issues in connecting through Crimson 3.1 and debugging on line. Uploads to the controller never have an issue either.
My issue is with the web server. I seem to be constantly dropping the web server connection. It might stay up for 3-4 days before failing. The amount of users connecting at any given time would be less than five. I have been told by Red Lion, that there should be no problem with up to 10 users connecting at once. The only way to solve the web server being down is to power cycle the HMI. As this is a remote site, it’s not easily to complete. My end user is also not happy with having to send someone out to the site and not having consistent up time with remote access (web server). I have had this system in use for over a year (also with two different HMI’s) that’s another story but problem has carried over to both HMI’s, so it’s not an isolated issue with one G15.
The web server settings in Crimson are:
TCP-HTTP
Port 1080
Everything else is default under the control tab.
Features Tab
Remote View: Enabled
Remote Control: Enabled
Everything else is default under the remote view section
Custom Site: disabled
System Pages disabled
Security Tab
Authentication: Form
Credentials (Source): Security Manager
IP Restrictions: Do not restrict
Advanced Tab
Nothing enabled here.
My end user is at the end of their rope with the product. I have had four tickets in with Red Lion to try and solve this issue and they can’t seem to nail down the issue. On the current ticket they seem to almost be complete with even helping me anymore.
My end user purchased two of the same setups about 6 months ago. One of the units is in testing stages and will be deployed by the end of August. The other one should follow about a month after. I need to come up with a solution before the 2nd and 3rd unit is deployed or else I could be in for a world of pain constantly troubleshooting 3 web servers.
Thanks for your help.
New to the form but have been a lurker for quite a while. Wanted to get other users thoughts and see if there are any reliability issues with the built in web server Red Lion offers with their HMI’s. To give a little back ground these are the main parts I am using:
- G15C0000
- SLX-5ES-1
- SN-6701-GE
As you can see I am using a SN-6701-GE cellular modem. This seems to be quite stable even in an area that does not have the greatest cell reception. I am using a Laird Antenna, TRA6927M3N, and on the Red Lion modem page I see a pretty consistent signal strength of 4 of 5 bars (-116 RSRP). I have no issues in connecting to the modem ever. Its up time is pretty consistent. I also have no issues in connecting through Crimson 3.1 and debugging on line. Uploads to the controller never have an issue either.
My issue is with the web server. I seem to be constantly dropping the web server connection. It might stay up for 3-4 days before failing. The amount of users connecting at any given time would be less than five. I have been told by Red Lion, that there should be no problem with up to 10 users connecting at once. The only way to solve the web server being down is to power cycle the HMI. As this is a remote site, it’s not easily to complete. My end user is also not happy with having to send someone out to the site and not having consistent up time with remote access (web server). I have had this system in use for over a year (also with two different HMI’s) that’s another story but problem has carried over to both HMI’s, so it’s not an isolated issue with one G15.
The web server settings in Crimson are:
TCP-HTTP
Port 1080
Everything else is default under the control tab.
Features Tab
Remote View: Enabled
Remote Control: Enabled
Everything else is default under the remote view section
Custom Site: disabled
System Pages disabled
Security Tab
Authentication: Form
Credentials (Source): Security Manager
IP Restrictions: Do not restrict
Advanced Tab
Nothing enabled here.
My end user is at the end of their rope with the product. I have had four tickets in with Red Lion to try and solve this issue and they can’t seem to nail down the issue. On the current ticket they seem to almost be complete with even helping me anymore.
My end user purchased two of the same setups about 6 months ago. One of the units is in testing stages and will be deployed by the end of August. The other one should follow about a month after. I need to come up with a solution before the 2nd and 3rd unit is deployed or else I could be in for a world of pain constantly troubleshooting 3 web servers.
Thanks for your help.