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Old September 14th, 2018, 08:44 AM   #1
United States

RonB is offline
Join Date: Feb 2012
Location: Hickory
Posts: 12
CX One 4.42, Windows 10, Failed Installation

I do not have an issue, rather a solution that I hope helps someone else.

Started the install process and after entering all the information and trying to proceed I was hit with the following error.
"1607: Unable to install installshield scripting runtime"

Tried a handful of things to resolve this with no luck, so I tried to continue through the installer and received a second error.
"Log on the Pc as a user who has an administrative right when install" (yes that's the EXACT message)

Let me start with 1. I am an administrator 2. I did verify administrator status 3. IT at our company creates their own built-in admin account for working on the PCs and disables the default Administrator account. 4. Don't listen to IT. 5. I did try to copy the disc to HD and run. 6. I ran as administrator.

Even though I had "administrator rights" and used a built in admin account I still received the error. Finally, I re-enabled the windows Admin account and the software installed fine.
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Old September 14th, 2018, 11:59 AM   #2

gclshortt is offline
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Location: Cobourg
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Thanks for the update Ron.
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Old September 14th, 2018, 06:14 PM   #3
Ken Moore
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Join Date: May 2004
Location: Upstate South Carolina
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I have encountered several software packages that even with admin rights, you still have to right click and "run as administrator". It's a "feature".
"To give real service you must add something that cannot be bought or measured with money; and that is sincerity and integrity."
- Donald A. Adams

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Old September 15th, 2018, 01:45 PM   #4
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BachPhi is offline
Join Date: Dec 2007
Location: Los Alamos
Posts: 211
Good job!
I will print this out and lay one in my IT mailbox, lol!
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