This is something we have been grappling with. For our people in the field, it is rare that anyone at the customer site is pushing for proper PPE and procedures. It is really us, pushing our own people to be safe.
Keep that enclosure door closed and we don't have to worry about it. Most of our panels are 120V with some occasional 240V or 480V. We don't see anything higher than that. We have determined that we don't require arc flash PPE unless we are working on 240V or greater.
But we will follow whatever rules the customer has in place beyond our own procedures. So, if they say wear it, we wear it. We might explain why according to NFPA it isn't necessary, but it is their facility, so their rules.
NFPA 70E has definitely influenced our panel design, particularly in the past couple years.
OG